L1-L3 Technical Support for Irish Companies

Scale your L1-L3 technical support operations beyond Ireland with Conectys. Global 24/7/365 multichannel contact centers with 35+ languages coverage
tech support outsourcing

Conectys provides international technical support, help desk and service desk outsourcing for global Irish companies. We ensure scalable solutions, cost-effectiveness, industry focus, and a partnership approach. Our trained agents offer 24/7/365 technical assistance for your brand as if it was done in-house. Ready to take a challenge with us?

Our L1-L3 technical support services

Help desk

We address all sorts of technical issues, inquiries, and problems faced by customers of our clients.

Service desk outsourcing

We transform support related to IT infrastructure and applications. Both user issues and technical problems.

35+ languages coverage. 24/7 multichannel technical support

MARATHI

GERMAN

DUTCH

TELUGU

JAPANESE

BENGALI

PORTUGESE

UKRAINIAN

URDU

ENGLISH

GREEK

CHINESE, CANTONESE

ARABIC

CHINESE, WU

THAI

ITALIAN

POLISH

MANDARIN CHINESE

VIETNAMESE

RUSSIAN

JAVANESE

ROMANIAN

TAMIL

HINDI

KOREAN

SPANISH

FRENCH

TURKISH

Our CX Services

Omnichannel CX Services

Cost-effective, scalable solutions to enhance customer satisfaction.

CX Strategy & Consulting

We generate insights and drive growth using intelligent data, artificial intelligence, and machine learning.

Enhancing CX with A.I. Implementation

Utilize AI to automate repetitive tasks, improve response times, knowledge base labelling, and more.

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Meet our experts to get tailored CX outsourcing solutions

Why Conectys

digital-first

Digital-first thinking

Chatbots, Robotic Process Automation, bespoke/custom AI solutions and a proprietary CRM. How can technology make things better, faster, and safer for EVERYONE?

consultative partner

Consultative partner

We regularly co-create strategies with clients and inform product/sales decisions.

Global Outsourcing Partner

14 locations, 35+ languages, WFH agents, and 24/7 availability.

flexible partner

Flexible

Pricing models, staffing models (up/down seasonal demand), training approaches, and more.

Certificates and Awards

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2022

Conectys wins Silver Stevie Award for Contact Center of the Year

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2022

Conectys wins Best Use of Technology in CX Stevie® award with BlueTweak

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2021

Conectys wins Bronze Stevie Award for Contact Center of the year

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2021

Conectys Named Finalist in European Contact Centre and Customer Service Awards

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2021

Conectys named Finalist in 2021 Engage Awards for Customer and Employee Engagement

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2020

Silver Stevie® Award for Contact Center or Customer Service Outsourcing Provider of the Year

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Let’s get in touch about your outsourcing case!