Content Moderation Outsourcing Services

Protect your online communities and brand reputation from inappropriate content with a mix of Conectys AI technology and human expertise designed for scaling globally.

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Human moderation enhanced by AI

Human moderation + AI

Harness the best of both worlds with our AI-supported human moderation services, designed to maintain the integrity and safety of your digital spaces globally.

AI-enhanced content moderation

Efficient processing of large volumes of content

Consistent application of moderation guidelines

Cost-effective for scaling with business growth

Human Expertise

Nuanced understanding of context and culture

Ability to make judgment calls on complex issues

Personal touch that fosters community trust

Understand our process

Train:
Foundation Building

Gathering and cleaning user content according to brand-aligned guidelines.

Analyze:
Decision
Implementation

Processing content with AI. Flagging, responding or removing inappropriate pieces.

Reinforce:
Accuracy
Enhancement

Reviewing outcomes to refine AI models and moderation strategies.

Use cases for moderation

AI & User Generated Content (UGC)

Text & Chat

Social Media

Video

Image

In-Game & App

Forum
& Community

eCommerce
& Marketing

Locations

Our global presence, with locations in key economic regions, underscores Conectys’ commitment to providing localized expertise with a global perspective.

Poland

Colombia

Portugal

Romania

Taipei

Philippines

Turkey

USA

35+ languages coverage

POLISH

GERMAN

PORTUGUESE

ENGLISH

FRENCH

DUTCH

SWEDISH

ITALIAN

SPANISH

HUNGARIAN

CZECH

NORWEGIAN

…and many more!

Wellness and Resilience

We understand that content moderators need protection too. We ensure their mental well-being through focused training, supportive care, and a commitment to their overall wellness.

Training

Every new project launch or agent induction includes a comprehensive Moderation Skill Pack session and manager training on recognizing and supporting mental health concerns.

Real time support

Conectys manages HR Connect – a program where dedicated HR professionals regularly and proactively engage with moderators for guidance and early detection of mental distress signs from their duties.

Certificates and awards

We’re proud to be recognized as a leader among Customer Experience (CX), and Trust & Safety providers.

Awards

Read: Conectys wins Gold Stevie® award at the 2016 Stevie Awards for Sales & Customer Service

Conectys wins Gold Stevie® award at the 2016 Stevie Awards for Sales & Customer Service
Read: CONECTYS WINS SILVER STEVIE® AWARD IN 2020 STEVIE AWARDS FOR SALES & CUSTOMER SERVICE

CONECTYS WINS SILVER STEVIE® AWARD IN 2020 STEVIE AWARDS FOR SALES & CUSTOMER SERVICE
Read: Conectys named finalist in European Contact Centre and Customer Service Awards 2021

Conectys named finalist in European Contact Centre and Customer Service Awards 2021
Read: Conectys was selected as a finalist of the 2021 Engage Awards

Conectys was selected as a finalist of the 2021 Engage Awards
Read: Conectys wins Best Use of Technology in CX Stevie® award with BlueTweak

Conectys wins Best Use of Technology in CX Stevie® award with BlueTweak
Read: Conectys wins 2022 Silver Stevie Award for Contact Center of the Year

Conectys wins 2022 Silver Stevie Award for Contact Center of the Year
Read: Conectys is Finalist in the category “Best Customer Experience Strategy 2022” by ECCA

Conectys is Finalist in the category “Best Customer Experience Strategy 2022” by ECCA
Read: Conectys is Finalist in 2 categories at European Contact Centre and Customer Service Awards 2022

Conectys is Finalist in 2 categories at European Contact Centre and Customer Service Awards 2022
Read: Conectys nominated the CX Outsourcing Provider of the Year finalist at Stevie Awards 2023

Conectys nominated the CX Outsourcing Provider of the Year finalist at Stevie Awards 2023
Read: Conectys was nominated a finalist in the Stevie® Awards 2023 under the Achievement in Customer Service Automation category

Conectys was nominated a finalist in the Stevie® Awards 2023 under the Achievement in Customer Service Automation category
Read: Conectys wins the 2023 Silver Stevie® Award in the Solution Provider category

Conectys wins the 2023 Silver Stevie® Award in the Solution Provider category
Read: Conectys earns the 2023 Bronze Stevie® Award in the subcategory Achievement in Customer Service Automation

Conectys earns the 2023 Bronze Stevie® Award in the subcategory Achievement in Customer Service Automation
Read: Conectys named the finalist at the International CX Awards 2023 in the “Best Contact Centre” category

Conectys named the finalist at the International CX Awards 2023 in the “Best Contact Centre” category
Read: Conectys selected as the finalist of the 2023 International CX Awards in the “Best Use of Technology” Category

Conectys selected as the finalist of the 2023 International CX Awards in the “Best Use of Technology” Category
Read: Conectys is recognized as Top BPO Company for 2023 in several Clutch categories

Conectys is recognized as Top BPO Company for 2023 in several Clutch categories

Learn more

Certificates

ISO 2015

2023
GSA Certification

2023
ITIL Certification

2023
PCI DSS

2024
COPC Certificate

2023
GDPR Certificate

Compliance with the European Union’s General Data Protection Regulation (GDPR).