Content Moderation Outsourcing Services

Protect your online communities and brand reputation from inappropriate content with a mix of Conectys AI technology and human expertise designed for scaling globally.

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Human moderation enhanced by AI

Human moderation + AI

Harness the best of both worlds with our AI-supported human moderation services, designed to maintain the integrity and safety of your digital spaces globally.

AI-enhanced content moderation

Efficient processing of large volumes of content

Consistent application of moderation guidelines

Cost-effective for scaling with business growth

Human Expertise

Nuanced understanding of context and culture

Ability to make judgment calls on complex issues

Personal touch that fosters community trust

Understand our process

Train:
Foundation Building

Gathering and cleaning user content according to brand-aligned guidelines.

Analyze:
Decision
Implementation

Processing content with AI. Flagging, responding or removing inappropriate pieces.

Reinforce:
Accuracy
Enhancement

Reviewing outcomes to refine AI models and moderation strategies.

Use cases for moderation

AI & User Generated Content (UGC)

Text & Chat

Social Media

Video

Image

In-Game & App

Forum
& Community

eCommerce
& Marketing

Locations

Our global presence, with locations in key economic regions, underscores Conectys’ commitment to providing localized expertise with a global perspective.

Poland

Colombia

Portugal

Romania

Taipei

Philippines

Turkey

USA

35+ languages coverage

POLISH

GERMAN

PORTUGUESE

ENGLISH

FRENCH

DUTCH

SWEDISH

ITALIAN

SPANISH

HUNGARIAN

CZECH

NORWEGIAN

…and many more!

Wellness and Resilience

We understand that content moderators need protection too. We ensure their mental well-being through focused training, supportive care, and a commitment to their overall wellness.

Training

Every new project launch or agent induction includes a comprehensive Moderation Skill Pack session and manager training on recognizing and supporting mental health concerns.

Real time support

Conectys manages HR Connect – a program where dedicated HR professionals regularly and proactively engage with moderators for guidance and early detection of mental distress signs from their duties.

Certificates and awards

We’re proud to be recognized as a leader among Customer Experience (CX), and Trust & Safety providers.

Awards

Read: iCXA 2023

2023 International CX Awards in the “Best Use of Technology”
Read: Clutch

Top BPO Company 2023 by Clutch
Read: 2022 Silver Stevie

2022 Silver Stevie® Award for Contact Center of the Year
Read: 2022 Bronze Stevie

2022 Bronze Stevie® for Best Use of Technology in CX
Read: ENGAGE Awards

European Contact Centre and Customer Service Awards 2021
Read: 2021 Bronze Stevie

2021 Bronze Stevie® Award for Contact Center of the Year
Read: European Contact Centre 2021

European Contact Centre and Customer Service Awards 2021
Read: 2020 Silver Stevie

2020 Silver Stevie® Award for Contact Center or Customer Service Outsourcing Provider of the Year

Learn more

Certificates

ISO 2015

Year of obtaining the certificate and short description of the certificate
GSA Certification

Year of obtaining the certificate and short description of the certificate
ITIL Certification

Year of obtaining the certificate and short description of the certificate
PCI DSS

Year of obtaining the certificate and short description of the certificate
COPC Certificate

Year of obtaining the certificate and short description of the certificate
GDPR Certificate

Compliance with the European Union’s General Data Protection Regulation (GDPR).