Global BPO Outsourcing to
Colombia

Colombia is gaining prominence as a key outsourcing destination for its thriving tech sector and strategic location for the US and Canadian markets.

Core benefits

Access to talents

A neutral Spanish accent + according to the IMD World Talent 2019 Report, Colombia has the largest workforce in the region, with the highest rates of growth and training, ahead of countries like Peru, Mexico, and Brazil. Colombia currently employs more than 600,000 call center professionals.

Infrastructure

With outstvanding infrastructure, technology, utilities, and telephony enabling delivery of high-quality on-site and ‘Work-from-home’ outsourced contact center and content moderation services. In addition, Colombian airports serve direct flights to the major cities in the United States.

Language coverage

Colombia’s BPO industry offers services in both English and Spanish, streamlining support for clients venturing into the Spanish market. Beyond these languages, Colombia stands out as one of the certified French-speaking hubs, boasting approximately 8,000 individuals holding French language certificates.

Industry focus

Colombia offers BPO services, catering to spectrum industries, including Media, Fast Growth Technology, Banking, Healthcare, Media & Entertainment, Retail, and Communications. Benefit from favourable business conditions, offering a significant 30-40% reduction in operational costs compared to the US.

Colombia site

Our office combines modern facilities with a focus on health, making work productive and supportive.

35+ languages coverage

POLISH

GERMAN

PORTUGUESE

ENGLISH

FRENCH

DUTCH

SWEDISH

ITALIAN

SPANISH

HUNGARIAN

CZECH

NORWEGIAN

…and many more!

Our services

Elevate your brand’s global presence with Conectys’ bespoke Customer Experience (CX) and Trust & Safety solutions, tailored for seamless international expansion.

Customer
Experience

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CX services

Other
services

CXM And Contact Center

Leveraging outsourced CXM and contact center solutions for seamless international expansion and in-house quality.

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Digital CX

Elevating global digital customer experiences through Conectys’ automation and advanced AI technology, streamlining CX processes.

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L1-L3 Technical Support

Scale complex support outsourcing for global companies with help desk and service desk services, providing industry-tailored solutions

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AI CX Automation Services

Blend human intelligence with modern Al solutions to upscale your CX. From intelligent chatbots to real- time agent assistance and insightful analytics

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