Social Media Industry

Outsourcing
for Social Media Industry

Drive engagement and prevent hate speech and harmful content on a global scale.

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What makes us the perfect partner?

Communication
and Cultural Fit

Transparent communication and clearly established goals drive the success of our partnership.

Safeguarding Your Online Community

Our specialised content moderation services, tailored to your unique challenges, ensure the integrity of your platform while fostering user trust and safety.

Global scale
and delivery

With a global presence and a flexible approach, we seamlessly scale and adapt as your social media requirements evolve, ensuring consistent support as you expand into new markets.

Our services

Elevate your brand’s global presence with Conectys’ bespoke Customer Experience (CX) and Trust & Safety solutions, tailored for seamless international expansion.

Customer
Experience

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CX services

Other
services

CXM And Contact Center

Leveraging outsourced CXM and contact center solutions for seamless international expansion and in-house quality.

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Digital CX

Elevating global digital customer experiences through Conectys’ automation and advanced AI technology, streamlining CX processes.

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L1-L3 Technical Support

Scale complex support outsourcing for global companies with help desk and service desk services, providing industry-tailored solutions

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Trust
& Safety

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T&S services

Other
services

Content Moderation

Secure your brand’s reputation and protect your audience with Conectys’ comprehensive content moderation outsourcing.

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Data Labeling & Annotation

Harness AI’s potential for data labeling services in over 100 languages, offering unparalleled content annotation, tagging, and scripting.

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Our industry-specific solutions

Customer Experience (CX)

Omnichannel support

L1-L3 Technical Support

AI-powered chatbots  
and automation

Personalized experiences

Collaboration and feedback integration

Social media monitoring  and engagement

AI-Powered Digital
Service Platform

Comprehensive  knowledge base

Employee empowerment and training

Measuring and optimizing performance

Learn more about our CX solutions

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Learn more about
our CX solutions

Trust & Safety (T&S)

Community management

User-generated content (UGC) moderation

Fraud detection and prevention

Toxicity and threats detection

Proactive and reactive support

Localised compliance

Policy development and maintenance

Training and support

Learn more about our T&S solutions

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Learn more about
our T&S solutions

Explore Industry-specific case studies

Case Study 1

Protect your online communities and brand reputation from inappropriate content with a mix of Conectys AI technology and human expertise designed for scaling globally.

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Case Study 2

Protect your online communities and brand reputation from inappropriate content with a mix of Conectys AI technology and human expertise designed for scaling globally.

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Locations

Our global presence, with locations in key economic regions, underscores Conectys’ commitment to providing localized expertise with a global perspective.

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