L1-L3 Technical Support
Outsourcing Services
Conectys is a technical support outsourcing provider for global companies. We offer 24/7 digital-first multilingual L1-L3 help desk & service desk services in 35+ languages.
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How the process works
1
Consultation
and Requirement Analysis
Tailored strategy sessions ensuring solutions are precisely aligned with organizational needs.
2
Service Level Agreement (SLA) & Integration planning
Crafting detailed SLAs and integration plans that prioritize continuous improvement, digital-first strategies, and seamless user self-support.
3
Implementation
& Onboarding
Efficient setup and user introduction to our technical support ecosystem.
4
Monitoring,
Reporting
& Optimization
Ongoing analysis and enhancement of technical support processes, utilizing real-time data for optimal incident, request, and problem management.
Our L1-L3 technical support services
35+ languages coverage
…and many more!
Certificates and awards
We’re proud to be recognized as a leader among Customer Experience (CX), and Trust & Safety providers.
Awards
-
Read: iCXA 2023
2023 International CX Awards in the “Best Use of Technology”
-
Read: Clutch
Top BPO Company 2023 by Clutch
-
Read: 2022 Silver Stevie
2022 Silver Stevie® Award for Contact Center of the Year
-
Read: 2022 Bronze Stevie
2022 Bronze Stevie® for Best Use of Technology in CX
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Read: ENGAGE Awards
European Contact Centre and Customer Service Awards 2021
-
Read: 2021 Bronze Stevie
2021 Bronze Stevie® Award for Contact Center of the Year
-
Read: European Contact Centre 2021
European Contact Centre and Customer Service Awards 2021
-
Read: 2020 Silver Stevie
2020 Silver Stevie® Award for Contact Center or Customer Service Outsourcing Provider of the Year
Certificates
-
ISO 2015
Year of obtaining the certificate and short description of the certificate
-
GSA Certification
Year of obtaining the certificate and short description of the certificate
-
ITIL Certification
Year of obtaining the certificate and short description of the certificate
-
PCI DSS
Year of obtaining the certificate and short description of the certificate
-
COPC Certificate
Year of obtaining the certificate and short description of the certificate
-
GDPR Certificate
Compliance with the European Union’s General Data Protection Regulation (GDPR).
Featured services
Elevate your brand’s global presence with Conectys’ bespoke Customer Experience (CX) solutions, tailored for seamless international expansion.
Related insights
Our comprehensive 2024 CX Services Review can help you identify the best CX solutions for your unique business needs. Download our review today to learn more.
White papers
Articles
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Read: The Ultimate Guide to Peak Season Customer Support Outsourcing
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Read: Colombia: The New BPO Hotspot for North American Companies Pursuing Excellence
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Read: Poland: The Gateway to Exceptional BPO Solutions
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Read: Building and Maintaining Digital Trust with Your Clients
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Let’s connect!
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Let’s talk about your
outsourcing case!
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