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L1-L3 Technical Support
Outsourcing Services

Conectys is a technical support outsourcing provider for global companies. We offer 24/7 digital-first multilingual L1-L3 help desk & service desk services in 35+ languages.

Let’s talk!

Connect with our experts

Describe your need to get a tailored solution from our team 

Describe your need to get a
tailored solution from our team 

Let’s talk!
Submit RFP

How the process works

1

Consultation
and Requirement Analysis

Tailored strategy sessions ensuring solutions are precisely aligned with organizational needs.

2

Service Level Agreement (SLA) & Integration planning

Crafting detailed SLAs and integration plans that prioritize continuous improvement, digital-first strategies, and seamless user self-support.

3

Implementation
& Onboarding

Efficient setup and user introduction to our technical support ecosystem.

4

Monitoring,
Reporting

& Optimization

Ongoing analysis and enhancement of technical support processes, utilizing real-time data for optimal incident, request, and problem management.

Our L1-L3 technical support services

Help desk

  • Fast and efficient solutions to technical issues, minimizing work disruptions. 
  • Direct support for end-users experiencing common technical problems, ensuring seamless day-to-day operations. 
  • Reduce operational costs with our expert team handling all immediate 
IT support needs 

Service desk outsourcing

  • A holistic approach to IT support, covering everything from incident management to strategic IT governance, aligned with your business goals. 
  • Continuous service improvement and proactive management 
of IT services to enhance efficiency and productivity. 
  • Our expertise becomes your asset, facilitating strategic improvements 
and ensuring your IT infrastructure supports long term business objectives. 

Locations

Our global presence, with locations in key economic regions, underscores Conectys’ commitment to providing localized expertise with a global perspective. 

link to Poland

Poland

link to Colombia

Colombia

link to Portugal

Portugal

link to Romania

Romania

link to Taipei

Taipei

link to Philippines

Philippines

link to Turkey

Turkey

35+ languages coverage

POLISH

GERMAN

PORTUGUESE

ENGLISH

FRENCH

DUTCH

SWEDISH

ITALIAN

SPANISH

HUNGARIAN

CZECH

NORWEGIAN

…and many more!

Connect with our experts

Describe your needs to get a tailored solution from our seasoned team.

Describe your needs to get a tailored solution
from our seasoned team.

Let’s talk!
Submit RFP

Certificates and awards

We’re proud to be recognized as a leader among Customer Experience (CX), and Trust & Safety providers. 

Awards

Learn more

Certificates

  • ISO 2015

    2023

  • GSA Certification

    2023

  • ITIL Certification

    2023

  • PCI DSS

    2024

  • COPC Certificate

    2023

  • GDPR Certificate

    Compliance with the European Union’s General Data Protection Regulation (GDPR).

Learn more

Elevate your brand’s global presence with Conectys’ bespoke Customer Experience (CX) solutions, tailored for seamless international expansion.

Digital CX

Automation & AI-powered digital solutions for CX enhancement globally.

Learn more

CXM & Contact Center

Digitally-driven customer experience management 
for companies aiming for international expansion.

Learn more

Learn from our expertise, where simple, powerful insights help your brand achieve its full potential.

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link to white paper

link to white paper

CX Services review 2024

Our comprehensive 2024 CX Services Review can help you identify the best CX solutions for your unique business needs…

Read

Let’s connect!

Let’s talk about your
outsourcing case! 

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