L1-L3 Technical Support
Outsourcing Services
Conectys is a technical support outsourcing provider for global companies. We offer 24/7 digital-first multilingual L1-L3 help desk & service desk services in 35+ languages.
We are the right choice for global brands seeking a trusted outsourcing partner with a focus on all types of technical support outsourcing services. Our global coverage, industry knowledge, and digital-first approach allows us to provide modern 24/7 help desk and service desk solutions. Ready to take a challenge with us?
How the process works
1
Consultation
and Requirement Analysis
Tailored strategy sessions ensuring solutions are precisely aligned with organizational needs.
2
Service Level Agreement (SLA) & Integration planning
Crafting detailed SLAs and integration plans that prioritize continuous improvement, digital-first strategies, and seamless user self-support.
3
Implementation
& Onboarding
Efficient setup and user introduction to our technical support ecosystem.
4
Monitoring,
Reporting
& Optimization
Ongoing analysis and enhancement of technical support processes, utilizing real-time data for optimal incident, request, and problem management.
Our L1-L3 technical support services
- Fast and efficient solutions to technical issues, minimizing work disruptions.
- Direct support for end-users experiencing common technical problems, ensuring seamless day-to-day operations.
- Reduce operational costs with our expert team handling all immediate IT support needs
- A holistic approach to IT support, covering everything from incident management to strategic IT governance, aligned with your business goals.
- Continuous service improvement and proactive management of IT services to enhance efficiency and productivity.
- Our expertise becomes your asset, facilitating strategic improvements and ensuring your IT infrastructure supports long term business objectives.
35+ languages coverage
POLISH
GERMAN
PORTUGUESE
ENGLISH
FRENCH
DUTCH
SWEDISH
ITALIAN
SPANISH
HUNGARIAN
CZECH
NORWEGIAN
…and many more!
Describe your needs to get a tailored solution from our seasoned team.
Describe your needs to get a tailored solution
from our seasoned team.
Certificates and awards
We’re proud to be recognized as a leader among Customer Experience (CX), and Trust & Safety providers.
Awards
-
Read: iCXA 2023
2023 International CX Awards in the “Best Use of Technology”
-
Read: Clutch
Top BPO Company 2023 by Clutch
-
Read: 2022 Silver Stevie
2022 Silver Stevie® Award for Contact Center of the Year
-
Read: 2022 Bronze Stevie
2022 Bronze Stevie® for Best Use of Technology in CX
-
Read: ENGAGE Awards
European Contact Centre and Customer Service Awards 2021
-
Read: 2021 Bronze Stevie
2021 Bronze Stevie® Award for Contact Center of the Year
-
Read: European Contact Centre 2021
European Contact Centre and Customer Service Awards 2021
-
Read: 2020 Silver Stevie
2020 Silver Stevie® Award for Contact Center or Customer Service Outsourcing Provider of the Year
Certificates
-
ISO 2015
Year of obtaining the certificate and short description of the certificate
-
GSA Certification
Year of obtaining the certificate and short description of the certificate
-
ITIL Certification
Year of obtaining the certificate and short description of the certificate
-
PCI DSS
Year of obtaining the certificate and short description of the certificate
-
COPC Certificate
Year of obtaining the certificate and short description of the certificate
-
GDPR Certificate
Compliance with the European Union’s General Data Protection Regulation (GDPR).
Featured services
Elevate your brand’s global presence with Conectys’ bespoke Customer Experience (CX) solutions, tailored for seamless international expansion.
Automation & AI-powered digital solutions for CX enhancement globally.
Digitally-driven customer experience management for companies aiming for international expansion.
Related insights
Our comprehensive 2024 CX Services Review can help you identify the best CX solutions for your unique business needs. Download our review today to learn more.
White papers
Articles
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Read: The Ultimate Guide to Peak Season Customer Support Outsourcing[fusion_builder_container type=”flex” hundred_percent=”no” hundred_percent_height=”no” hundred_percent_height_scroll=”no” “…”
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Read: Colombia: The New BPO Hotspot for North American Companies Pursuing Excellence[fusion_builder_container type=”flex” hundred_percent=”no” hundred_percent_height=”no” hundred_percent_height_scroll=”no” “…”
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Read: Poland: The Gateway to Exceptional BPO Solutions[fusion_builder_container type=”flex” hundred_percent=”no” hundred_percent_height=”no” hundred_percent_height_scroll=”no” “…”
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Read: Building and Maintaining Digital Trust with Your Clients[fusion_builder_container type=”flex” hundred_percent=”no” hundred_percent_height=”no” hundred_percent_height_scroll=”no” “…”
Let’s connect!
Let’s talk about your
outsourcing case!
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