Digital Customer Experience Outsourcing Services

Conectys is an industry-centric CXM outsourcing provider for global companies. We offer automation & digital solutions to enhance efficiency of your CX.

Let’s talk!

Enhanced Customer
Satisfaction & Loyalty

Global Operational
Excellence & Efficiency

Data-driven Insights for Strategic Decision-Making

How the process works

Assessment
& Strategy Development

Tailored strategy sessions ensuring solutions are precisely aligned with organizational needs.

Technology Selection
& Integration

Crafting detailed SLAs and integration plans that prioritize continuous improvement, digital-first strategies, and seamless user self-support.

Implementation
& Training

Efficient setup and user introduction to our technical support ecosystem.

Testing, Learning,
& Optimisation

Ongoing analysis and enhancement of technical support processes, utilizing real-time data for optimal incident, request, and problem management.

Our Digital CX services include:

Relationship
Manatement
(CRM) Systems

Omnichannel
Support

Al-Powered
Chatbots and
Virtual Assistants

Personalization
Engines

Customer Feedback
and Survey Tools

Mobile
Customer
Experience

Social Media
Management  
& engagement

Content
Management
Systems (CMS)

AI-Powered CX: Digital Service Platform

Proprietary AI-driven Platform

Leverage the potential of BlueHub – AI-driven omnichannel customer support and engagement platform. It seamlessly complements Conectys’ CX outsourcing services for global scaling.

Process automation

Tasks automation: free your team to focus on strategic development. Incorporate AI and machine learning, to revolutionize your company’s approach to knowledge management.

AI Assisted Message
Routing & Classification

Analyses messages and routes them to the appropriate support agent or department.

Agent Augmentation with AI

Utilizes client data and ChatGPT to assist agents in crafting responses.

Personalized chatbots

Provides tailored assistance, mimicking human-like interactions.

Smart Context Recognition

Automatically populates information fields by understanding the context of each ticket.

Automatic Chat & Email Translation

Enables communication in the customer’s preferred language.

3rd party Integration

Allows the help desk software to connect with other software solutions to enhance functionality.

Custom business rules

Enables the creation of triggers and automations to streamline operations and responses.

Pre-defined responses

Allows the use of templated responses to quickly address frequently asked questions or issues.

Intelligent Knowledge Base

Combines internal and external access to knowledge for a comprehensive solution.

Explore case studies about AI-platform implementation

Learn more

Airlines

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E-commerce

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35+ languages coverage

POLISH

GERMAN

PORTUGUESE

ENGLISH

FRENCH

DUTCH

SWEDISH

ITALIAN

SPANISH

HUNGARIAN

CZECH

NORWEGIAN

…and many more!

Tailored solutions for your industry

Benefit from Conectys’ deep industry knowledge, ensuring your brand’s success in a competitive global landscape.

Software
& Applications

Streaming
& Publishing

Messaging
& Communication

Locations

Our global presence, with locations in key economic regions, underscores Conectys’ commitment to providing localized expertise with a global perspective.

Poland

Colombia

Portugal

Romania

Taipei

Philippines

Turkey

USA

Certificates and awards

We’re proud to be recognized as a leader among Customer Experience (CX), and Trust & Safety providers.

Awards

Read: iCXA 2023

2023 International CX Awards in the “Best Use of Technology”
Read: Clutch

Top BPO Company 2023 by Clutch
Read: 2022 Silver Stevie

2022 Silver Stevie® Award for Contact Center of the Year
Read: 2022 Bronze Stevie

2022 Bronze Stevie® for Best Use of Technology in CX
Read: ENGAGE Awards

European Contact Centre and Customer Service Awards 2021
Read: 2021 Bronze Stevie

2021 Bronze Stevie® Award for Contact Center of the Year
Read: European Contact Centre 2021

European Contact Centre and Customer Service Awards 2021
Read: 2020 Silver Stevie

2020 Silver Stevie® Award for Contact Center or Customer Service Outsourcing Provider of the Year

Learn more

Certificates

ISO 2015

Year of obtaining the certificate and short description of the certificate
GSA Certification

Year of obtaining the certificate and short description of the certificate
ITIL Certification

Year of obtaining the certificate and short description of the certificate
PCI DSS

Year of obtaining the certificate and short description of the certificate
COPC Certificate

Year of obtaining the certificate and short description of the certificate
GDPR Certificate

Compliance with the European Union’s General Data Protection Regulation (GDPR).