CXM & Contact Center Outsourcing

Conectys is an industry-centric, digitally-first, right-size CXM provider for companies seeking a strategic outsourcing partnership for international expansion

Let’s talk!

How the process works

Strategy  
Integration

We blend our expertise with your teams to refine strategies for smoother operations.

Service Excellence
Execution

Our agents boost customer interactions with timely resources and communication.

Performance and
Improvement Monitoring

Continuous reviews identify improvements for better customer satisfaction.

Enhancing Customer
Engagement

We nurture customer relationships to enhance loyalty and increase value.

Culture-centric CX for global brands

Customer Journey
Mapping

Personalisation
& Segmentation

Multi-channel
Management

Voice of the Customer
(VoC) Programs

Customer Data  
Analysis & Insights

Loyality Program
Management

CRM Strategy  
& Implementation

Content Marketing  
& Management

Omnichannel
Integration  
& Optimisation

Locations

Our global presence, with locations in key economic regions, underscores Conectys’ commitment to providing localized expertise with a global perspective.

Poland

Colombia

Portugal

Romania

Taipei

Philippines

Turkey

35+ languages coverage

POLISH

GERMAN

PORTUGUESE

ENGLISH

FRENCH

DUTCH

SWEDISH

ITALIAN

SPANISH

HUNGARIAN

CZECH

NORWEGIAN

…and many more!

Certificates and awards

We’re proud to be recognized as a leader among Customer Experience (CX), and Trust & Safety providers.

Awards

Read: Conectys wins Gold Stevie® award at the 2016 Stevie Awards for Sales & Customer Service
Conectys wins Gold Stevie® award at the 2016 Stevie Awards…
Read: CONECTYS WINS SILVER STEVIE® AWARD IN 2020 STEVIE AWARDS FOR SALES & CUSTOMER SERVICE
CONECTYS WINS SILVER STEVIE® AWARD IN 2020 STEVIE AWARDS FOR…
Read: Conectys named finalist in European Contact Centre and Customer Service Awards 2021
Conectys named finalist in European Contact Centre and Customer Service…
Read: Conectys was selected as a finalist of the 2021 Engage Awards
Conectys was selected as a finalist of the 2021 Engage…
Read: Conectys wins Best Use of Technology in CX Stevie® award with BlueTweak
Conectys wins Best Use of Technology in CX Stevie® award…
Read: Conectys wins 2022 Silver Stevie Award for Contact Center of the Year
Conectys wins 2022 Silver Stevie Award for Contact Center of…
Read: Conectys is Finalist in the category “Best Customer Experience Strategy 2022” by ECCA
Conectys is Finalist in the category “Best Customer Experience Strategy…
Read: Conectys is Finalist in 2 categories at European Contact Centre and Customer Service Awards 2022

Conectys is Finalist in 2 categories at European Contact Centre…
Read: Conectys nominated the CX Outsourcing Provider of the Year finalist at Stevie Awards 2023
Conectys nominated the CX Outsourcing Provider of the Year finalist…
Read: Conectys was nominated a finalist in the Stevie® Awards 2023 under the Achievement in Customer Service Automation category

Conectys was nominated a finalist in the Stevie® Awards 2023…
Read: Conectys wins the 2023 Silver Stevie® Award in the Solution Provider category
Conectys wins the 2023 Silver Stevie® Award in the Solution…
Read: Conectys earns the 2023 Bronze Stevie® Award in the subcategory Achievement in Customer Service Automation
Conectys earns the 2023 Bronze Stevie® Award in the subcategory…
Read: Conectys named the finalist at the International CX Awards 2023 in the “Best Contact Centre” category
Conectys named the finalist at the International CX Awards 2023…
Read: Conectys selected as the finalist of the 2023 International CX Awards in the “Best Use of Technology” Category
Conectys selected as the finalist of the 2023 International CX…
Read: Conectys is recognized as Top BPO Company for 2023 in several Clutch categories
Conectys is recognized as Top BPO Company for 2023 in…

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Certificates

ISO 2015
2023
GSA Certification
2023
ITIL Certification
2023
PCI DSS
2024
COPC Certificate
2023
GDPR Certificate
Compliance with the European Union’s General Data Protection Regulation (GDPR).