CXM & Contact Center Outsourcing
Conectys is an industry-centric, digitally-first, right-size CXM provider for companies seeking a strategic outsourcing partnership for international expansion
Conectys provides outsourced customer experience management services to companies worldwide. We create and strategize together with our clients, helping them create scalable contact center solutions that work the same way, as if they were running in-house. Ready to take a challenge with us?
How the process works
1
Strategy
Integration
We blend our expertise with your teams to refine strategies for smoother operations.
2
Service Excellence
Execution
Our agents boost customer interactions with timely resources and communication.
3
Performance and
Improvement Monitoring
Continuous reviews identify improvements for better customer satisfaction.
4
Enhancing Customer
Engagement
We nurture customer relationships to enhance loyalty and increase value.
Culture-centric CX for global brands
Customer Journey
Mapping
Personalisation
& Segmentation
Multi-channel
Management
Voice of the Customer
(VoC) Programs
Customer Data
Analysis & Insights
Loyality Program
Management
CRM Strategy
& Implementation
Content Marketing
& Management
Omnichannel
Integration
& Optimisation
35+ languages coverage
POLISH
GERMAN
PORTUGUESE
ENGLISH
FRENCH
DUTCH
SWEDISH
ITALIAN
SPANISH
HUNGARIAN
CZECH
NORWEGIAN
…and many more!
Describe your need to get a tailored solution from our team
Describe your need to get a
tailored solution from our team
Certificates and awards
We’re proud to be recognized as a leader among Customer Experience (CX), and Trust & Safety providers.
Awards
-
Read: iCXA 2023
2023 International CX Awards in the “Best Use of Technology”
-
Read: Clutch
Top BPO Company 2023 by Clutch
-
Read: 2022 Silver Stevie
2022 Silver Stevie® Award for Contact Center of the Year
-
Read: 2022 Bronze Stevie
2022 Bronze Stevie® for Best Use of Technology in CX
-
Read: ENGAGE Awards
European Contact Centre and Customer Service Awards 2021
-
Read: 2021 Bronze Stevie
2021 Bronze Stevie® Award for Contact Center of the Year
-
Read: European Contact Centre 2021
European Contact Centre and Customer Service Awards 2021
-
Read: 2020 Silver Stevie
2020 Silver Stevie® Award for Contact Center or Customer Service Outsourcing Provider of the Year
Certificates
-
ISO 2015
Year of obtaining the certificate and short description of the certificate
-
GSA Certification
Year of obtaining the certificate and short description of the certificate
-
ITIL Certification
Year of obtaining the certificate and short description of the certificate
-
PCI DSS
Year of obtaining the certificate and short description of the certificate
-
COPC Certificate
Year of obtaining the certificate and short description of the certificate
-
GDPR Certificate
Compliance with the European Union’s General Data Protection Regulation (GDPR).
Featured services
Automation & AI-powered digital solutions for CX enhancement globally.
24/7 digital-first multilingual L1-L3 help desk & service desk services in 35+ languages.
Related insights
Learn from our expertise, where simple, powerful insights help your brand achieve its full potential.
White papers
Articles
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Read: The Ultimate Guide to Peak Season Customer Support Outsourcing[fusion_builder_container type=”flex” hundred_percent=”no” hundred_percent_height=”no” hundred_percent_height_scroll=”no” “…”
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Read: Colombia: The New BPO Hotspot for North American Companies Pursuing Excellence[fusion_builder_container type=”flex” hundred_percent=”no” hundred_percent_height=”no” hundred_percent_height_scroll=”no” “…”
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Read: Poland: The Gateway to Exceptional BPO Solutions[fusion_builder_container type=”flex” hundred_percent=”no” hundred_percent_height=”no” hundred_percent_height_scroll=”no” “…”
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Read: Building and Maintaining Digital Trust with Your Clients[fusion_builder_container type=”flex” hundred_percent=”no” hundred_percent_height=”no” hundred_percent_height_scroll=”no” “…”
Let’s connect!
Let’s talk about your
outsourcing case!
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