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Generative AI in Customer Experience: Real Impact, Key Risks, and What’s Next
Introduction Customer expectations have entered uncharted territory. Where organisations once relied on scripted responses and 24-hour resolution windows, they must now deliver immediacy, personalisation, and seamless cross-channel continuity. Meanwhile, rising “…”
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Data Labelling and Annotation: The Human Touch Behind Smarter AI
Introduction Artificial Intelligence is expanding continuously and rapidly into more aspects of our lives, showing no signs of slowing down. While it offers remarkable opportunities for improvement and efficiency, it “…”
