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Customer Experience in 2025: Key Trends and Insights
Introduction As 2025 approaches, the customer experience landscape is set for another wave of transformation, driven by emerging technologies—particularly the growing influence of artificial intelligence and automation—alongside dynamic behavioural shifts. We “…”
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BPO Destination Guide: Discover the Vibrant Business Environment of Portugal
Introduction Peak season in customer support presents significant business challenges due to high consumer activity, frequent interactions, and a surge in service requests. Holidays, promotions, important events, and fluctuations in “…”
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7 Acronyms your Call Center must Embrace – and Ace
Introduction Within the dynamic call centre landscape, adeptly navigating the complexities of evolving customer interactions has become a multifaceted challenge. Consequently, strategically deploying relevant enablers, such as various metrics, programs “…”
