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The Future of CX: Building Resilient Strategies in an AI-Driven World
Introduction Building resilient CX strategies is essential for preparing a brand to handle the unexpected. Whether it is a market shift, technological failure, or another disruption, a company’s ability to “…”
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The Future of Customer Service: How AI is Empowering Contact Center Agents
Introduction Artificial intelligence is continually transforming the CX landscape. It turns contact centres from cost-driven, reactive units into forward-thinking hubs that generate consumer loyalty and revenue growth. With AI technological “…”
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Generative AI in Customer Experience: Real Impact, Key Risks, and What’s Next
Introduction Customer expectations have entered uncharted territory. Where organisations once relied on scripted responses and 24-hour resolution windows, they must now deliver immediacy, personalisation, and seamless cross-channel continuity. Meanwhile, rising “…”
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Customer Experience in 2025: Key Trends and Insights
Introduction As 2025 approaches, the customer experience landscape is set for another wave of transformation, driven by emerging technologies—particularly the growing influence of artificial intelligence and automation—alongside dynamic behavioural shifts. We “…”
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BPO Destination Guide: Discover the Vibrant Business Environment of Portugal
Introduction Peak season in customer support presents significant business challenges due to high consumer activity, frequent interactions, and a surge in service requests. Holidays, promotions, important events, and fluctuations in “…”
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7 Acronyms your Call Center must Embrace – and Ace
Introduction Within the dynamic call centre landscape, adeptly navigating the complexities of evolving customer interactions has become a multifaceted challenge. Consequently, strategically deploying relevant enablers, such as various metrics, programs “…”
