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Moderation Under Fire: Protecting Platforms While Staying Fair and Compliant
Introduction The digital landscape is increasingly exposing its darker side, marked by online hate, harassment, and widespread coordinated abuse. These behaviours now account for a growing share of illegal online “…”
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Trust and Safety in Transition: Trends, Challenges, and Future Innovations
Introduction Trust and Safety (T&S) is vital to the virtual space, safeguarding platforms’ integrity while creating a secure and inclusive user experience. However, as the environment evolves rapidly, T&S strategies “…”
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BPO Destination Guide: Discover the Vibrant Business Environment of Portugal
Introduction Peak season in customer support presents significant business challenges due to high consumer activity, frequent interactions, and a surge in service requests. Holidays, promotions, important events, and fluctuations in “…”