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How to Repair Online Reputation? 3 Simple Solutions
How to fix online reputation? 3 Solutions There’s no question that the Internet age has given businesses a wealth of opportunities in terms of marketing, customer reach, and much more. “…”
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Our Employees are Happier, so your Customers will be too
How to make employees happy in the workplace? One of the biggest concerns we hear from companies that are considering outsourcing their customer service to us is how it will “…”
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Data Overload: Move on from Analysis Paralysis and Take Action
Many company leaders aren’t sure how to use data but know they need to. In a survey by Tech Pro Research, the majority of respondents said their companies are collecting data, “…”
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The Hidden Worth of Outsourcing Awards
EOA Awards, NOA Awards, CEE Awards, Stevie Awards – the list could go on. The outsourcing world does not lack industry analysts and annual prizes. You might have even seen “…”
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Pizza with the CEO? Why this Matters to Employee Job Satisfaction and our Internal Strategy
Recommendation of strategies to enhance job satisfaction in your company Think about all the frustrations that can come with hiring, managing, and retaining a group of people (your team members). “…”
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The Operations Manager’s Guide to a Successful BPO Relationship
When you’re in the role of an Operations Manager, it can feel like you have responsibilities coming out of your ears. So when the time comes to begin outsourcing some “…”
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The Healthcare Company’s Guide to Combatting Seasonality Challenges
Through working with an array of clients across a spectrum of industries, we know all too well that every type of business deals with some seasonality in its sales. But “…”
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CSAT and NPS: We’ve Used these Tools to Drive Customer Loyalty, and Can Do the Same For You
No matter what type of business you’re in, there’s no doubt that measuring your customers’ satisfaction is a key to improving and keeping those customers. But it can be hard “…”
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3 Trends that Will Improve BPO Relationships this Year
BPOs are no different when it comes to planning and optimizing their outsourcing solutions to better suit client needs and end-customer expectations. How to improve quality in BPO? As we “…”
