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Content Moderation Insights: The Problem of Hate Speech in Social Media
Introduction Peak season in customer support presents significant business challenges due to high consumer activity, frequent interactions, and a surge in service requests. Holidays, promotions, important events, and fluctuations in “…”
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What is data annotation?
Introduction Data annotation is a detailed and careful procedure of labelling or tagging different types of records. It aims to enrich them with meaningful indicators that serve as essential landmarks “…”
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What is in-game moderation? The ultimate guide for gaming companies
Introduction Peak season in customer support presents significant business challenges due to high consumer activity, frequent interactions, and a surge in service requests. Holidays, promotions, important events, and fluctuations in “…”
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What Is Online Customer Experience?
Introduction Peak season in customer support presents significant business challenges due to high consumer activity, frequent interactions, and a surge in service requests. Holidays, promotions, important events, and fluctuations in “…”
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What is user-generated content (UGC), and why is it important for brands?
Introduction User-generated content (UGC) involves various text information and materials that users share on digital platforms or social media services – voluntarily, for different purposes and without compensation. These include opinions, “…”
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Why startups prefer customer support outsourcing
Introduction While startups represent a smaller and distinct category of companies, they share some similarities with well-established enterprises. One of these is prioritising customer-centred services, which comes from a clear “…”
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Why is content moderation important for user-generated campaigns
Content moderation plays a crucial role in online security governance, helping to protect individuals and groups from exposure to unsuitable, abusive, or deceptive information and materials voluntarily shared by other “…”
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Customer experience analytics 101: How to have a 360 view of a brand’s CX?
Like many other areas where large datasets are generated, customer experience is no exception from the power of data analytics. Companies more commonly and increasingly use this initiative to assess “…”
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All about customer retention + 7 go-to strategies to increase brand loyalty
In the fast-evolving landscape of today’s business world, where numerous brands compete for customer attention, winning over consumers transcends exceptional products and simple purchasing transactions. The leverage lies in establishing “…”
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Customer Journey Mapping Guide: Creating Impactful Experiences
Customer Journey Mapping (CJM) is a fundamental component of the Customer Experience Management (CXM) framework, vital for planning and optimising the buyer’s entire life cycle. While providing valuable insights into “…”
