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Trust and Safety in the Hyper-growth phase
Introduction Rapid growth or hyper-expansion presents exciting opportunities for companies to seize market share, expand their customer base, and capitalise on emerging trends and opportunities. At the same time, it “…”
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The Operations Manager’s Guide to a Successful BPO Relationship
Introduction In today’s rapidly evolving marketplace, the Operations Manager plays a critical role in overseeing day-to-day activities and driving continuous improvement within the organisation, focusing on efficiency, productivity, and quality. “…”
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BPO Destination Guide: Discover the Vibrant Business Environment of Portugal
Introduction Peak season in customer support presents significant business challenges due to high consumer activity, frequent interactions, and a surge in service requests. Holidays, promotions, important events, and fluctuations in “…”
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The Ultimate Guide to Trust and Safety
Defining Trust and Safety in the Digital Ecosystem Trust and Safety stands as a pivotal initiative within the realm of online services, platforms, and communities. Charged with the crucial task “…”
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Content moderation vs censorship: How to tell the difference
Introduction The rise of digital services and social media platforms has created vast opportunities for unprecedented connectivity, content sharing, and entertainment, constantly attracting individuals of all ages and backgrounds. But “…”
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7 Acronyms your Call Center must Embrace – and Ace
Introduction Within the dynamic call centre landscape, adeptly navigating the complexities of evolving customer interactions has become a multifaceted challenge. Consequently, strategically deploying relevant enablers, such as various metrics, programs “…”
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BPO Destination Guide: Welcome to the Philippines, the BPO Hub of Asia
Introduction In the global BPO landscape, the Philippines stands out as an excellent destination, blending a broad range of benefits for companies seeking unparalleled outsourcing opportunities. This mainly covers the “…”
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What is AI content moderation?
Introduction In the digital era, when people increasingly engage in virtual social life and numerous user-generated materials abound across various platforms, content moderation has become significant and critical to ensure the integrity “…”
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Content Moderation: Problem of Humour in Social Media
Introduction Humour can be found all over social media, playing a mix of positive and negative roles. It is highly effective in enhancing engagement, growing popularity, and building connections, allowing users “…”
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Moderator Mental Health: How We Make the Internet a Safer Place
Introduction In the complex digital landscape, content moderation plays a vital role in ensuring the safety and integrity of online platforms. This crucial task involves numerous human moderators who tirelessly “…”
