The Banking Industry and Customer Experience in the Age of Fintechs
Whatever part of the banking industry you fall into, thereâs no denying the relevance of – and ongoing conversation around – fintech startups. Definitions of fintech can vary, but what “…”
How the UX of ConectysOS Improves our CX
You donât have to go far to hear the acronyms UX (user experience) and CX (customer experience) tossed around in boardrooms and strategy meetings – and for good reason. Both “…”
How our ‘Work from Anywhere’ Solutions Give You a Leg Up in your Business
We often talk about our âwork from anywhereâ solutions as a point of pride. This is because our workforce not only fills physical seats at brick-and-mortar locations, but we also “…”
How the Internet Changed Customer Service
Three Major Changes and Two that will Shape the Future Tim Berners-Lee, an English computer scientist, wrote a proposal for a distributed information system, and, on March 12th, 1989, he “…”
Data Overload: Move on from Analysis Paralysis and Take Action
Many company leaders arenât sure how to use data but know they need to. In a survey by Tech Pro Research, the majority of respondents said their companies are collecting data, “…”
Do you Need AI Products? Hereâs How Humans are Supporting Tech-Driven Processes, and Not the Other Way Around
Artificial intelligence (A.I.). Natural language processing (NLP). Machine Learning. Chatbots. You canât read the news without hearing about a new application for these tech tools, and none of us can “…”
CSAT and NPS: Weâve Used these Tools to Drive Customer Loyalty, and Can Do the Same For You
No matter what type of business youâre in, thereâs no doubt that measuring your customersâ satisfaction is a key to improving and keeping those customers. But it can be hard “…”
Consistency between your Brick and Mortar Store and E-Commerce Channels
If youâre the CEO of a quickly scaling company in the Asia-Pacific (APAC) region, you probably know quite a few secrets to business success. But if youâve reached a point “…”
The Surprising Impact of Agility on Your Customer Service
When you think âgreat customer service,â you probably donât immediately think of the word âagility.â It might seem like friendly agents and the ability to quickly resolve problems would be “…”
Automation beyond the Hype
We launched ConectysOS 2.0, a major redesign of our proprietary, private cloud-hosted Customer Engagement and Analytics automation platform, and have implemented it with all of Conectys’ global clients. There are “…”