-
How to Improve Online Customer Experience?
If you want to make your eCommerce more profitable and competitive, you need to provide potential customers with outstanding services meeting their expectations. What is eCommerce customer experience, and how “…”
-
What Tool Provides Feedback on the Customer’s Patient’s Experience? 4 Examples
In the past, when talking about customer experience, we would think mainly about buyers, guests, or consumers. However, now times have changed and outstanding quality of service becomes vital in “…”
-
How to Measure Customer Experience? 10 Metrics
As a company owner, you probably know that a satisfied customer is willing to buy more and return to your store or institution in the future. This translates into increased “…”
-
What Makes a Great Customer Experience? How to Improve It?
What Makes a Great Customer Experience? Wondering what makes a great customer experience? Are you a business owner trying to develop a strategy that will boost customer satisfaction and encourage “…”
-
Why is Customer Experience Important for a Business? 5 Reasons
Why is Customer Experience Important for a Business? If you’ve ever come across the term customer experience, you probably know that most companies put great emphasis on this business element. “…”
-
A guide to rapid-scale hiring
Last week, we put together a guide to rapid-scale hiring, based on some work we did with a large social media client in 2020, where we increased headcount 135% across “…”
-
What does CX need to look like in hospitality now?
Robotic Process Automation, chatbots, and other digital-first approaches This is where you’re going to see a huge adoption of tools and tech in the hospitality industry in the next 3-5 “…”
-
The next wave of the hospitality industry
In mid-April 2021, CBS Sunday Morning produced an entire 90-minute episode on “The Future of Travel,” a topic very much on people’s minds these days as vaccinations begin to scale “…”
-
What should you look for in a customer experience or content moderation partner?
That’s our world. If you’re trying to evaluate real expertise in that space, look at these factors: There are many types of BPO providers — four distinct ones, in fact — and “…”
-
How do you identify and vet expertise?
This varies by industry and organization, to some extent, but for our world, let’s say you need an expert in customer experience. The approaches would typically be: This system is “…”
