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Telecom Companies: Improve your NPS Scores in 3 Steps
Whether you lead a communications company, technology company or telecom company – odds are good that customer satisfaction has been tricky for you. Don’t take it too personally; these are “…”
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Outsourcing Myths vs. Facts
Did you know the global market size of outsourced services was valued at 88.9 billion dollars last year? The number of companies relying on business process outsourcing (BPO) is continuing “…”
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3 Reasons Why Outsourcing Partnerships Fail
When they think of outsourcing partnerships, companies on both sides of the negotiations table envision strong, long-lasting bonds and business-enhancing strategic decisions. For the most part, the image stands true. “…”
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The Consumerization of Healthcare: What Does It Mean?
Modern healthcare has gone through countless ebbs and flows throughout the last decade, but one of the trends that are making the most waves is the consumerization of the healthcare “…”
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Outsourcing made easy – 5 Steps to Work from Home Success
Work from Home has been successfully implemented around the world with outcomes ranging from lower office costs to happier, more productive staff. Working from home and productivity It has been “…”
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Do you Know your Customer Journey?
Customer journey mapping has become a bit of a trend lately, and you might be wondering whether it’s worth investing in or not. Take it from us – it is. “…”
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The Best Kept Secrets of our Service Offerings
If you’ve heard about us in the past, odds are good that you’ve heard about our customer service and technical support services. We’ve become really well-known for these services, and “…”
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Why Great Customer Service Means Being Everywhere at the Right Time
We’ve all heard someone say that good customer service means “the customer is always right.” But many managers and CEOs come to learn that this mindset, while well-intentioned, is sometimes “…”
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Just Because your Industry is Highly Regulated Doesn’t Mean you Can’t Create a Stellar Customer Experience
As every company in the European Union is well aware, the General Data Protection Regulation (GDPR) laws came into effect in May of this year. Along with it came some “…”
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Put the Human Back in Customer Service
In any business, regardless of industry, customer satisfaction is crucial to success. Without happy customers, repeat revenue becomes all but impossible, and without sales, an entire company can quickly crumble. “…”
