The Ultimate Guide to Peak Season Customer Support Outsourcing
Introduction Peak season in customer support presents significant business challenges due to high consumer activity, frequent interactions, and a surge in service requests. Holidays, promotions, important events, and fluctuations in “…”
Colombia: The New BPO Hotspot for North American Companies Pursuing Excellence
Introduction Colombia is emerging as a promising BPO destination, particularly appealing to North American companies seeking cost-effective outsourcing for a broad spectrum of consumer services. The country’s strengths include its strategic “…”
Poland: The Gateway to Exceptional BPO Solutions
Introduction Centrally located in Europe, Poland has emerged as a pivotal outsourcing destination for nearshore and offshore services, particularly in customer support, Trust and Safety, and technology sectors. The country “…”
Davao City, the New Outsourcing Destination
Introduction Davao City, situated on the southern island of Mindanao in the Philippines, is emerging as a pivotal player in Customer Experience (CX) and Trust and Safety (T&S) outsourcing services. “…”
Romania: A Thriving Hub for Outsourcing Excellence
Destination Overview: Romania Romania, nestled in central-eastern Europe, has swiftly emerged as a leading Business Process Outsourcing (BPO) hub, particularly in services such as customer support, call centre operations, Trust “…”
The Operations Manager’s Guide to a Successful BPO Relationship
Introduction In today’s rapidly evolving marketplace, the Operations Manager plays a critical role in overseeing day-to-day activities and driving continuous improvement within the organisation, focusing on efficiency, productivity, and quality. “…”
BPO Destination Guide: Discover the Vibrant Business Environment of Portugal
Introduction Peak season in customer support presents significant business challenges due to high consumer activity, frequent interactions, and a surge in service requests. Holidays, promotions, important events, and fluctuations in “…”
7 Acronyms your Call Center must Embrace – and Ace
Introduction Within the dynamic call centre landscape, adeptly navigating the complexities of evolving customer interactions has become a multifaceted challenge. Consequently, strategically deploying relevant enablers, such as various metrics, programs “…”
BPO Destination Guide: Welcome to the Philippines, the BPO Hub of Asia
Introduction In the global BPO landscape, the Philippines stands out as an excellent destination, blending a broad range of benefits for companies seeking unparalleled outsourcing opportunities. This mainly covers the “…”
Why startups prefer customer support outsourcing
Introduction While startups represent a smaller and distinct category of companies, they share some similarities with well-established enterprises. One of these is prioritising customer-centred services, which comes from a clear “…”
