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The Ultimate Guide to Peak Season Customer Support Outsourcing
Introduction Peak season in customer support presents significant business challenges due to high consumer activity, frequent interactions, and a surge in service requests. Holidays, promotions, important events, and fluctuations in “…”
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Colombia: The New BPO Hotspot for North American Companies Pursuing Excellence
Introduction Colombia is emerging as a promising BPO destination, particularly appealing to North American companies seeking cost-effective outsourcing for a broad spectrum of consumer services. The country’s strengths include its strategic “…”
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Poland: The Gateway to Exceptional BPO Solutions
Introduction Centrally located in Europe, Poland has emerged as a pivotal outsourcing destination for nearshore and offshore services, particularly in customer support, Trust and Safety, and technology sectors. The country “…”
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Davao City, the New Outsourcing Destination
Introduction Davao City, situated on the southern island of Mindanao in the Philippines, is emerging as a pivotal player in Customer Experience (CX) and Trust and Safety (T&S) outsourcing services. “…”
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Romania: A Thriving Hub for Outsourcing Excellence
Destination Overview: Romania Romania, nestled in central-eastern Europe, has swiftly emerged as a leading Business Process Outsourcing (BPO) hub, particularly in services such as customer support, call centre operations, Trust “…”
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The Operations Manager’s Guide to a Successful BPO Relationship
Introduction In today’s rapidly evolving marketplace, the Operations Manager plays a critical role in overseeing day-to-day activities and driving continuous improvement within the organisation, focusing on efficiency, productivity, and quality. “…”
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BPO Destination Guide: Discover the Vibrant Business Environment of Portugal
Introduction Peak season in customer support presents significant business challenges due to high consumer activity, frequent interactions, and a surge in service requests. Holidays, promotions, important events, and fluctuations in “…”
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7 Acronyms your Call Center must Embrace – and Ace
Introduction Within the dynamic call centre landscape, adeptly navigating the complexities of evolving customer interactions has become a multifaceted challenge. Consequently, strategically deploying relevant enablers, such as various metrics, programs “…”
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BPO Destination Guide: Welcome to the Philippines, the BPO Hub of Asia
Introduction In the global BPO landscape, the Philippines stands out as an excellent destination, blending a broad range of benefits for companies seeking unparalleled outsourcing opportunities. This mainly covers the “…”
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Why startups prefer customer support outsourcing
Introduction While startups represent a smaller and distinct category of companies, they share some similarities with well-established enterprises. One of these is prioritising customer-centred services, which comes from a clear “…”
