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CSAT and NPS: We’ve Used these Tools to Drive Customer Loyalty, and Can Do the Same For You
No matter what type of business you’re in, there’s no doubt that measuring your customers’ satisfaction is a key to improving and keeping those customers. But it can be hard “…”
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Consistency between your Brick and Mortar Store and E-Commerce Channels
If you’re the CEO of a quickly scaling company in the Asia-Pacific (APAC) region, you probably know quite a few secrets to business success. But if you’ve reached a point “…”
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Resolving Customer Complatins: How to Do It? Examples
Luxurious hotels. Sunny, lush grounds. Five-star restaurants with highly acclaimed chefs. So often, this is what comes to mind when someone thinks of the hospitality industry. And a lot of “…”
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The Surprising Impact of Agility on Your Customer Service
When you think “great customer service,” you probably don’t immediately think of the word “agility.” It might seem like friendly agents and the ability to quickly resolve problems would be “…”
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The 3 Areas Expected to See Even More Outsourcing in 2018
Outsourcing continued to grow in 2017, and is expected to do the same in 2018. And while nearly any type of business within any industry can benefit from offloading some “…”
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Bringing education to the next level
The team at Conectys are pleased to announce a new partnership, with one of the UK’s largest specialists in technology-assisted learning. The collaboration targets end-user support for a language development “…”
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Complexity in the US spells success in the Philippines
The US medical diagnosis coding system is changing. That, in itself, might not be much news to the rest of the world. But for the outsourcing industry in the Philippines, “…”
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Automation beyond the Hype
We launched ConectysOS 2.0, a major redesign of our proprietary, private cloud-hosted Customer Engagement and Analytics automation platform, and have implemented it with all of Conectys’ global clients. There are “…”
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Taipei – The Outsourcing Gateway to China
This January has been auspicious for our company and, consequently, for our clients and teams. We would like to take the chance to extend a warm welcome to our newest centre “…”
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3 Trends that Will Improve BPO Relationships this Year
BPOs are no different when it comes to planning and optimizing their outsourcing solutions to better suit client needs and end-customer expectations. How to improve quality in BPO? As we “…”
