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How our ‘Work from Anywhere’ Solutions Give You a Leg Up in your Business
We often talk about our ‘work from anywhere’ solutions as a point of pride. This is because our workforce not only fills physical seats at brick-and-mortar locations, but we also “…”
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The Changing Face of a BPO Partner
If you asked someone years ago for an outsourcing definition, you’d probably hear something about cost reduction, capacity to meet staffing demands, and/or the implementation of necessary processes. The takeaway “…”
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How the Internet Changed Customer Service
Three Major Changes and Two that will Shape the Future Tim Berners-Lee, an English computer scientist, wrote a proposal for a distributed information system, and, on March 12th, 1989, he “…”
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Our Employees are Happier, so your Customers will be too
How to make employees happy in the workplace? One of the biggest concerns we hear from companies that are considering outsourcing their customer service to us is how it will “…”
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Payment Solution Providers: Are you Preventing CNP Credit Card Fraud?
Given how fast-paced and digitized everything has become, it’s no wonder that paying quickly, easily and securely through phones and computers is now the norm. So, for companies to compete “…”
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Three Tips to Make your Call Center Produce Revenue, not Deplete It
For many industries, like hospitality and telecom, call centers are a given. There’s no way to meet customer demand without adequate agent staffing (and ample training for those agents). But “…”
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Data Overload: Move on from Analysis Paralysis and Take Action
Many company leaders aren’t sure how to use data but know they need to. In a survey by Tech Pro Research, the majority of respondents said their companies are collecting data, “…”
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The CEO’s Guide to a Rewarding BPO Relationship
So you’re the CEO of a rapidly growing company, and it’s pretty much your baby. You’ve likely invested your time, effort, ideas, money, blood, sweat and tears into the business “…”
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Moderation in the Era of Microtransactions
Microtransactions, the small in-game payments you make to purchase special equipment or benefits, are becoming a steady source of income for game developers. The approach to these transactions, however, can “…”
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The Hidden Worth of Outsourcing Awards
EOA Awards, NOA Awards, CEE Awards, Stevie Awards – the list could go on. The outsourcing world does not lack industry analysts and annual prizes. You might have even seen “…”
