-
3 Ways to Boost Mobile Operator Customer Service Experience
Mobile operators around the world are searching for market differentiators. In a time when mobile network quality, device availability, functionality, and pricing are directly comparable across markets, not even advertising “…”
-
The Banking Industry and Customer Experience in the Age of Fintechs
Whatever part of the banking industry you fall into, there’s no denying the relevance of – and ongoing conversation around – fintech startups. Definitions of fintech can vary, but what “…”
-
How the UX of ConectysOS Improves our CX
You don’t have to go far to hear the acronyms UX (user experience) and CX (customer experience) tossed around in boardrooms and strategy meetings – and for good reason. Both “…”
-
How our ‘Work from Anywhere’ Solutions Give You a Leg Up in your Business
We often talk about our ‘work from anywhere’ solutions as a point of pride. This is because our workforce not only fills physical seats at brick-and-mortar locations, but we also “…”
-
The Changing Face of a BPO Partner
If you asked someone years ago for an outsourcing definition, you’d probably hear something about cost reduction, capacity to meet staffing demands, and/or the implementation of necessary processes. The takeaway “…”
-
How the Internet Changed Customer Service
Three Major Changes and Two that will Shape the Future Tim Berners-Lee, an English computer scientist, wrote a proposal for a distributed information system, and, on March 12th, 1989, he “…”
-
Our Employees are Happier, so your Customers will be too
How to make employees happy in the workplace? One of the biggest concerns we hear from companies that are considering outsourcing their customer service to us is how it will “…”
-
Payment Solution Providers: Are you Preventing CNP Credit Card Fraud?
Given how fast-paced and digitized everything has become, it’s no wonder that paying quickly, easily and securely through phones and computers is now the norm. So, for companies to compete “…”
-
Three Tips to Make your Call Center Produce Revenue, not Deplete It
For many industries, like hospitality and telecom, call centers are a given. There’s no way to meet customer demand without adequate agent staffing (and ample training for those agents). But “…”
-
Data Overload: Move on from Analysis Paralysis and Take Action
Many company leaders aren’t sure how to use data but know they need to. In a survey by Tech Pro Research, the majority of respondents said their companies are collecting data, “…”
