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Avoid these 3 Talent Acquisition Challenges Many Call Centers Face
If your business deals with managing high call volume and needs to use a call center to meet demand, you might be familiar with some of the headaches that can “…”
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Dividing Responsibilities Between your BPO Provider and your Company
When we’re in the early stages of a relationship with a new client, we almost always reach a point where the client asks: “What will be your responsibility, and what “…”
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7 Questions to Ask your BPO Partner about Reporting
When you finally make the decision to bring in a qualified BPO partner to help your company scale, there’s so much to think about. You have to discuss, and define, “…”
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Automation or Set It and Forget It
Automation. It captures our imagination and it empowers us. With time, we have come to rely on automation for our daily activities, from posting messages to multiple social media platforms “…”
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Breathe New Life into your Hospitality Business’ Multichannel Strategy
When you’re in the hospitality industry, you pretty much have no choice but to have a multichannel marketing strategy. After all, someone who is upset about their hotel room might “…”
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What Is in a Name: 5 Outsourcing Terms Made Easy
If you have ever read an article on outsourcing and grown more confused with every “–shoring” compound you met, this post is for you. Firstly, offshoring must not be confused “…”
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Why Your BPO Partner’s Physical Locations Matter
When you’re evaluating potential business process outsourcing (BPO) partners, you probably know it’s essential to look into their areas of expertise, services offered and availability across time zones. But did “…”
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Thinking of Taking your APAC Company Global? 3 Things to Know
If you’re the CEO of a quickly scaling company in the Asia-Pacific (APAC) region, you probably know quite a few secrets to business success. But if you’ve reached a point “…”
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5 key steps to successful outsourcing partnerships
What are the top attributes of outsourcing partnerships that stand the test of time? In our 12+ years experience in outsourcing partnerships, with challenger and Fortune 500 brands, 5 key “…”
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Why Being Multilingual Means More than Translating Between Languages
Your company has been steadily growing, and is now in high demand – even around the world. This might sound like a dream come true, but for many CEOs, it “…”
