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7 Acronyms your Call Center must Embrace – and Ace
A crash course in the 7 acronyms that matter most to your call center. Managing a call center, and doing it well, can be one of the most challenging operational “…”
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4 Problems the Gaming Industry Faces – and How to Fix Them
There’s no question the gaming industry is huge But if you’re part of the gaming world, you also are probably aware of how difficult it can be to appease the “…”
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3 Questions Every CEO Should Ask About Customer Satisfaction
As the CEO, your focus is on the big picture growth of your company and the overarching strategies that go along with it. You trust other members of your team “…”
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Why Is Conectys A Different Breed of Outsourcing Provider?
For a long time outsourcing has been seen as a way to slash costs and, maybe, gain a few more customers. But as automation and the as-a-Service economy have been “…”
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Is Company Knowledge or Cultural Affinity more Valuable to Customer Service?
We all know that customer service within any industry is important and an undeniable part of the entire customer experience. But it’s not just something you should work on out “…”
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7 Things No One Will Tell you about Content Moderation in Tourism & Hospitality
According to a Nielsen research study, travelers spend an average of 53 days visiting around 28 different websites leading up to a trip, with more than 50 percent of them “…”
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Trust is the Secret to a Winning Outsourcing Relationship: Here’s How to Find it
It’s no secret that CEOs often have a hard time handing over parts of their business to others, including third-party providers – and we completely understand. Especially if you founded “…”
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3 Reasons to Expand to Europe
Expansion, be it regional or international, comes naturally when your business is successful From crafting a superior product or service that fills an existing need (or creates a new one), “…”
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7 Outsourcing Predictions for 2019: Part II
If you read our previous post in which we shared our predictions for outsourcing trends in 2019, you might be wondering what else we’ll see in the industry in the “…”
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7 Outsourcing Predictions for 2019: Part I
Have you and your business been benefiting from business process outsourcing (BPO) for a while now? If so, you might wonder what the next year will bring in terms of “…”
