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Here’s What’s On The Horizon for Outsourcing Through 2020 – And Beyond
Whether you’re a big believer in strategic outsourcing, or are just considering it for the first time, you probably have your eye on the BPO industry. What does the future “…”
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A Peek Behind the Curtain in Poland
In November of 2018, we began operations in a new site in Poznan, Poland. Just over six months later, our customers have felt the positive impact of this new location “…”
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Hit a Business Plateau? One of these 3 Actions is the Answer
There are a lot of different ways of defining a business plateau. Some business experts tell us that companies tend to plateau at the “one”s and “three”s of business ($10 “…”
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Tips for Consistent Messaging Across Multiple Channels
With the many different channels used by businesses today, it can be challenging to achieve consistency across your messaging. But if you want to improve customer service, consistent omnichannel messaging “…”
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3 Tips to Ensure Your Employees Embody Your Brand Personality
It can be difficult enough to maintain a consistent personality for your brand when all your employees sit in one office building. When they’re spread out among numerous offices in “…”
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Why your New Product Launch Strategy is Failing
What are the biggest problems with a new product launch strategy? It’s almost always an exciting time when you’re about to bring a new product to the market. Maybe you’ve “…”
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Unlikely Power Couple: Regulated Industries & Social Media Moderation
Did you know there are currently 3.484 billion people actively using social media around the world? To put that in perspective, that comes out to roughly 45 percent of our “…”
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How to Identify & Combat Stress in the Call Center Environment
How to handle call center stress? It’s not hard to see why contact centers are a very stressful work environment – and this doesn’t just affect the agents on the “…”
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Is the Customer Always Right? What to do When Caught Between Customers & Employees
We’ve all heard someone say that good customer service means “the customer is always right.” But many managers and CEOs come to learn that this mindset, while well-intentioned, is sometimes “…”
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How Retail Brands can Better Connect with Consumers on a Human Level
The retail world has been continuously shaken up over the years by digital innovations and fluctuating consumer trends. But there’s one trend that seems to be here to stay. Buyers “…”
