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How can Outsourcing Customer Service Reduce Costs?
How does outsourcing help reduce costs? It has been a practice of companies of all shapes and sizes, from challenger brands to Fortune 500 leaders, for several years now. There “…”
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Is Your Customer a Promoter or a Detractor?
Many businesses neglect one aspect of marketing that’s integral to their development and growth which is gathering customer feedback. Customer feedback is essential in helping businesses understand what their customers “…”
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How Do Your Employees Work Best?
How to help employees succeed? It’s expected that people are varied in their skills and ability to interpret, learn, and process information. For people in the workforce it’s no different, “…”
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Why Happy Employees Make Better Employees
Why is employee happiness important? In one study, economists at the University of Warwick reported that happy employees are as much as 12% more productive than their counterparts, while unhappy employees are “…”
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How Multilingual Customer Service Can Help Maximize Your Startup
When you’re running a startup, especially one that centers on technology, you almost always need to interact with customers from all over the world. The connectivity of today’s business world “…”
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3 Steps to Get Your Team On Board with Outsourcing
When you’re considering outsourcing some of your business processes to a third party, it’s not unusual for your leadership team to be excited about the shift. But it’s also just as common “…”
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Here’s Why So Many Fortune 500 Companies Outsource Key Business Processes
When you hear the word outsourcing, you might think it only applies to businesses who send their labor offshore in order to save costs. But outsourcing can mean so much “…”
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Your Guide to Retaining your Company Culture as you Begin Outsourcing
When you’re about to dive into an outsourcing engagement with a BPO partner, it’s common to be excited and nervous at the same time. You might be eagerly awaiting the “…”
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Team Building Activities to Nurture your Business on the Inside
When you’re in an executive role at a business, leading your team can be one of the most difficult challenges you face. With so many personalities to manage, strengths to “…”
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Three Reasons your Customer Support is Missing the Mark – And how to Fix It
The most successful and top rated businesses have customer service departments that stand out above others in their industry and are a positive part of their reputation. However, all too “…”
