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Why Is Conectys A Different Breed of Outsourcing Provider?
For a long time outsourcing has been seen as a way to slash costs and, maybe, gain a few more customers. But as automation and the as-a-Service economy have been “…”
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Is Company Knowledge or Cultural Affinity more Valuable to Customer Service?
We all know that customer service within any industry is important and an undeniable part of the entire customer experience. But it’s not just something you should work on out “…”
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Trust is the Secret to a Winning Outsourcing Relationship: Here’s How to Find it
It’s no secret that CEOs often have a hard time handing over parts of their business to others, including third-party providers – and we completely understand. Especially if you founded “…”
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3 Reasons to Expand to Europe
Expansion, be it regional or international, comes naturally when your business is successful From crafting a superior product or service that fills an existing need (or creates a new one), “…”
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7 Outsourcing Predictions for 2019: Part II
If you read our previous post in which we shared our predictions for outsourcing trends in 2019, you might be wondering what else we’ll see in the industry in the “…”
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7 Outsourcing Predictions for 2019: Part I
Have you and your business been benefiting from business process outsourcing (BPO) for a while now? If so, you might wonder what the next year will bring in terms of “…”
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Avoid these 3 Talent Acquisition Challenges Many Call Centers Face
If your business deals with managing high call volume and needs to use a call center to meet demand, you might be familiar with some of the headaches that can “…”
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Dividing Responsibilities Between your BPO Provider and your Company
When we’re in the early stages of a relationship with a new client, we almost always reach a point where the client asks: “What will be your responsibility, and what “…”
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7 Questions to Ask your BPO Partner about Reporting
When you finally make the decision to bring in a qualified BPO partner to help your company scale, there’s so much to think about. You have to discuss, and define, “…”
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Automation or Set It and Forget It
Automation. It captures our imagination and it empowers us. With time, we have come to rely on automation for our daily activities, from posting messages to multiple social media platforms “…”
