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Does Data & Tech Matter More than Customer Experience?
Recently, we came across a report that greatly surprised us all. In the annual Top, 10 Retail Banking Trends and Predictions report (put out by the Financial Brand site) for “…”
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Tap into these Creative – and Rewarding – Ways to Fuel Product Improvements
There are plenty of ways companies choose to handle the product development process, especially when it comes to tech and software products. But bug testing and other forms of testing “…”
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CEOs: Are you Ready for Outsourcing?
Even if your company is showing serious signs of outsourcing readiness, it’s not uncommon for a CEO to remain on the fence. One of the top BPO challenges we see, “…”
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Are your Processes up to Par?
When business processes and digital innovation collide Business Process Outsourcing (BPO) is the most modern way to refer to outsourcing companies, and this term was coined for a very good “…”
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Call Centers: Use these Tips to Better Manage Multi-Generational Teams
It’s been said that the most challenging part of a business is managing people, and many managers know this all too well. What’s more, this can be further compounded when “…”
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Retailers: How to Know if your Tech Support Needs Life Support
There’s no question that tech support makes a difference in the success of retail companies. But did you know that the right technology – and according to processes – can “…”
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5 Signs your High-Touch Brand is Out of Alignment
If you run a high touch brand that must be in close communication with a customer before, during, and after the sales process, you understand the challenges that come along “…”
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7 Acronyms your Call Center must Embrace – and Ace
A crash course in the 7 acronyms that matter most to your call center. Managing a call center, and doing it well, can be one of the most challenging operational “…”
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4 Problems the Gaming Industry Faces – and How to Fix Them
There’s no question the gaming industry is huge But if you’re part of the gaming world, you also are probably aware of how difficult it can be to appease the “…”
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3 Questions Every CEO Should Ask About Customer Satisfaction
As the CEO, your focus is on the big picture growth of your company and the overarching strategies that go along with it. You trust other members of your team “…”
