CX AI & Automation

Answer complex customers’ questions, leveraging your knowledge base content integrated with our generative AI powered CRM for human-like conversations.

Have agents resolve queries in over 100 languages, with automated language interpretation and resolution, reducing cost of language by over 60%.

An AI assistant that helps agents to craft personalised responses and increase productivity with 30 to 50%.

Leverage frontline agent data, customer journey data, quality assurance, supplier data, and marketing data, all consolidated to give your business a 365 view of what impacts retention and customer acquisition.

Inform customers and reduce their efforts while removing pressure from the call centre with automated customer notifications for order confirmation, estimated delivery time and status updates.

Our AI’s automatic context recognition reads your customers’ tickets to streamline processes. Boost answering speed with our AI classifier that auto-directs customer messages to the right queues/ service specialist.

Streamline billing with automated invoices matched with delivery records and sent to customers.

Automatically monitors inventory and reorders products to secure your stocks’ continuity.

Work hand in hand with our AI chatbots to have all your company’s knowledge at your fingertips.

Automate compliance reports, performance metrics, and analytics to identify trends, make informed decisions, and optimize processes.

Enables deeper insights of the key themes in customer feedback, instantly evaluating 100% of your customer’s cases vs the traditional sampling mechanism.