Wellness & Resilence

Why do we care about the mental health of the employees?

While tons of global brands seek out to help create safe and helpful online communities through user generated content moderation support of all kinds, they miss the point, that people, who moderate content also need protection.

At Conectys we take the full responsibility of the mental security and wellness of our moderators. How do we do that? In a nutshell, it all comes back to training, support, and care.

Conectys approach to protecting content moderators

There are a few core tenets to how we approach wellbeing and mental health within Trust & Safety and front-line customer experience work. We run these programs from the beginning of launching a new site/account, and we continuously improve and customize them through the life of the project.

Training

Every new project launch or agent induction includes a comprehensive Moderation Skill Pack session and manager training on recognizing and supporting mental health concerns.

Real time support

Conectys manages HR Connect – a program where dedicated HR professionals regularly and proactively engage with moderators for guidance and early detection of mental distress signs from their duties.