From First Click to Forever Fan – We Handle It All.
AI-smart, human-powered support across every CX touchpoint.
Customer Care (Pre & Post-Sale)
From First Impression to Long-Term Loyalty – We’ve Got You Covered. We don’t just answer questions—we build brand love. Conectys blends AI and human insight to craft seamless experiences before, during, and after the sale.
Loyalty & Retention
Turn One-Time Buyers into Brand Lifers. We design personalized loyalty strategies and engagement flows that keep your customers coming back—for the right reasons.
Sales Assistance
Smarter Suggestions, Higher Conversions. Our AI-enhanced agents guide your customers to the perfect purchase with real-time recommendations, upsells, and consultative support.
Inbound Sales
When They Call, We Convert. Every inquiry is a revenue opportunity. Our team transforms interest into action with persuasive, data-driven conversations.
Order Support & Cancellations
Hassle-Free Help, Right When It’s Needed. From quick changes to last-minute cancellations, we simplify order management and turn potential frustration into trust.
Returns and Refunds
Returns Without the Runaround. We streamline refund and exchange processes with clarity, empathy, and efficiency that keeps satisfaction high.
Product Inquiries
From Curiosity to Confidence. We answer customer questions with product expertise, fast facts, and real-time info to remove buying hesitation.
Replacement Requests
No Fuss, Just Fixes. Lost, broken, or wrong item? We resolve it quickly, with AI-assisted workflows and a human touch that builds goodwill.
Payment Issues
Fast Fixes for Finance Friction. Whether it’s a failed charge or a billing query, our secure support keeps transactions smooth and trust intact.
Account and Login Support
Access Restored in Seconds. We assist with password resets, identity verification, and login hiccups with secure, frictionless recovery flows.
Shipping and Delivery Issues
From Warehouse to Welcome Mat. Live updates, tracking support, and resolution flows for delivery delays or mishaps—solved in real time.
Promotions and Discounts
Help Them Save—and Stay. We guide customers through offers, discounts, and bundles in real time to elevate their experience and your bottom line.
Subscription Management
Total Control, Zero Complexity. Modifications, renewals, cancellations—handled effortlessly through AI-assisted workflows and real-time assistance.
Complaint Handling
Every Complaint, a Chance to Win Back. Our proactive resolution process blends empathy and speed to turn criticism into customer loyalty.
Mystery Shopping
We Audit What Matters—Customer Experience. We assess quality across touchpoints with real-time audits and CX insights that keep your brand on top.
