Digital Customer Experience Outsourcing Services
Conectys is an industry-centric CXM outsourcing provider for global companies. We offer automation & digital solutions to enhance efficiency of your CX.
How the process works
1
Assessment
& Strategy Development
Tailored strategy sessions ensuring solutions are precisely aligned with organizational needs.
2
Technology Selection
& Integration
Crafting detailed SLAs and integration plans that prioritize continuous improvement, digital-first strategies, and seamless user self-support.
3
Implementation
& Training
Efficient setup and user introduction to our technical support ecosystem.
4
Testing, Learning,
& Optimisation
Ongoing analysis and enhancement of technical support processes, utilizing real-time data for optimal incident, request, and problem management.
Our Digital CX services include:
Relationship
Manatement
(CRM) Systems
Omnichannel
Support
Al-Powered
Chatbots and
Virtual Assistants
Personalization
Engines
Customer Feedback
and Survey Tools
Mobile
Customer
Experience
Social Media
Management
& engagement
Content
Management
Systems (CMS)
AI-Powered CX: Digital Service Platform
Proprietary AI-driven Platform
Leverage the potential of BlueHub – AI-driven omnichannel customer support and engagement platform. It seamlessly complements Conectys’ CX outsourcing services for global scaling.
Process automation
Tasks automation: free your team to focus on strategic development. Incorporate AI and machine learning, to revolutionize your company’s approach to knowledge management.
Explore case studies about AI-platform implementation
35+ languages coverage
…and many more!
Certificates and awards
We’re proud to be recognized as a leader among Customer Experience (CX), and Trust & Safety providers.
Awards
-
Read: iCXA 2023
2023 International CX Awards in the “Best Use of Technology”
-
Read: Clutch
Top BPO Company 2023 by Clutch
-
Read: 2022 Silver Stevie
2022 Silver Stevie® Award for Contact Center of the Year
-
Read: 2022 Bronze Stevie
2022 Bronze Stevie® for Best Use of Technology in CX
-
Read: ENGAGE Awards
European Contact Centre and Customer Service Awards 2021
-
Read: 2021 Bronze Stevie
2021 Bronze Stevie® Award for Contact Center of the Year
-
Read: European Contact Centre 2021
European Contact Centre and Customer Service Awards 2021
-
Read: 2020 Silver Stevie
2020 Silver Stevie® Award for Contact Center or Customer Service Outsourcing Provider of the Year
Certificates
-
ISO 2015
Year of obtaining the certificate and short description of the certificate
-
GSA Certification
Year of obtaining the certificate and short description of the certificate
-
ITIL Certification
Year of obtaining the certificate and short description of the certificate
-
PCI DSS
Year of obtaining the certificate and short description of the certificate
-
COPC Certificate
Year of obtaining the certificate and short description of the certificate
-
GDPR Certificate
Compliance with the European Union’s General Data Protection Regulation (GDPR).
Related insights
Learn from our expertise, where simple, powerful insights help your brand achieve its full potential.
White papers
Articles
-
Read: The Ultimate Guide to Peak Season Customer Support Outsourcing
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Read: Colombia: The New BPO Hotspot for North American Companies Pursuing Excellence
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Read: Poland: The Gateway to Exceptional BPO Solutions
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Read: Building and Maintaining Digital Trust with Your Clients
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Let’s connect!
Let’s talk about your
outsourcing case!
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