CX AI & Automation
Scale your Customer Experience with our comprehensive ecosystem of services that combines Human Intelligence,
AI technology, Automation, and Data Integration.
Transform your company processes with Conectys OS
Effortless CX. Redefined
The critical objective of digitally upscaling your business is to simplify your operations, facilitating your customers’ access to your services and products and cutting unnecessary costs. Below are some of the most used AI-solutions applied to clients’ CX processes by Conectys:
Prioritising Privacy in AI & Automation Solutions
We prioritise top-tier security and privacy for enterprises, ensuring you can harness the power of AI safely and confidently in your CX operations.
How the process works
1
Data Identification
and Collection
We work with you to identify and collect the most pertinent data for your AI systems.
2
Knowledge Hub
Creation
We structure the collected data to create a comprehensive base for your AI solutions.
3
AI System Development and Integration
We develop bespoke AI systems and integrate them seamlessly with your existing technology stack.
4
Continuous Optimisation and Support
We continuously monitor and optimise your AI systems’ performance whilst providing ongoing support.
Certificates and awards
We’re proud to be recognized as a leader among Customer Experience (CX), and Trust & Safety providers.
Awards
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Read: iCXA 2023
2023 International CX Awards in the “Best Use of Technology”
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Read: Clutch
Top BPO Company 2023 by Clutch
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Read: 2022 Silver Stevie
2022 Silver Stevie® Award for Contact Center of the Year
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Read: 2022 Bronze Stevie
2022 Bronze Stevie® for Best Use of Technology in CX
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Read: ENGAGE Awards
European Contact Centre and Customer Service Awards 2021
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Read: 2021 Bronze Stevie
2021 Bronze Stevie® Award for Contact Center of the Year
-
Read: European Contact Centre 2021
European Contact Centre and Customer Service Awards 2021
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Read: 2020 Silver Stevie
2020 Silver Stevie® Award for Contact Center or Customer Service Outsourcing Provider of the Year
Certificates
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ISO 2015
2023
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GSA Certification
2023
-
ITIL Certification
2023
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PCI DSS
2024
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COPC Certificate
2023
-
GDPR Certificate
Compliance with the European Union’s General Data Protection Regulation (GDPR).
Related insights
Learn from our expertise, where simple, powerful insights help your brand achieve its full potential.
White papers
Articles
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Read: The Ultimate Guide to Peak Season Customer Support Outsourcing
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Read: Colombia: The New BPO Hotspot for North American Companies Pursuing Excellence
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Read: Poland: The Gateway to Exceptional BPO Solutions
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Read: Building and Maintaining Digital Trust with Your Clients
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Let’s connect!
Let’s talk about your
outsourcing case!
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