Content Moderation Outsourcing Services
Protect your online communities and brand reputation from inappropriate content with a mix of Conectys AI technology and human expertise designed for scaling globally.
Human moderation enhanced by AI
Human moderation + AI
Harness the best of both worlds with our AI-supported human moderation services, designed to maintain the integrity and safety of your digital spaces globally.
AI-enhanced content moderation
Efficient processing of large volumes of content
Consistent application of moderation guidelines
Cost-effective for scaling with business growth
Human Expertise
Nuanced understanding of context and culture
Ability to make judgment calls on complex issues
Personal touch that fosters community trust
Understand our process
1
Train:
Foundation Building
Gathering and cleaning user content according to brand-aligned guidelines.
2
Analyze:
Decision
Implementation
Processing content with AI. Flagging, responding or removing inappropriate pieces.
3
Reinforce:
Accuracy
Enhancement
Reviewing outcomes to refine AI models and moderation strategies.
Use cases for moderation
AI & User Generated Content (UGC)
Text & Chat
Social Media
Video
Image
In-Game & App
Forum
& Community
eCommerce
& Marketing
35+ languages coverage
…and many more!
Wellness and Resilience
We understand that content moderators need protection too. We ensure their mental well-being through focused training, supportive care, and a commitment to their overall wellness.
Training
Every new project launch or agent induction includes a comprehensive Moderation Skill Pack session and manager training on recognizing and supporting mental health concerns.
Real time support
Conectys manages HR Connect – a program where dedicated HR professionals regularly and proactively engage with moderators for guidance and early detection of mental distress signs from their duties.
Certificates and awards
We’re proud to be recognized as a leader among Customer Experience (CX), and Trust & Safety providers.
Awards
-
Read: iCXA 2023
2023 International CX Awards in the “Best Use of Technology”
-
Read: Clutch
Top BPO Company 2023 by Clutch
-
Read: 2022 Silver Stevie
2022 Silver Stevie® Award for Contact Center of the Year
-
Read: 2022 Bronze Stevie
2022 Bronze Stevie® for Best Use of Technology in CX
-
Read: ENGAGE Awards
European Contact Centre and Customer Service Awards 2021
-
Read: 2021 Bronze Stevie
2021 Bronze Stevie® Award for Contact Center of the Year
-
Read: European Contact Centre 2021
European Contact Centre and Customer Service Awards 2021
-
Read: 2020 Silver Stevie
2020 Silver Stevie® Award for Contact Center or Customer Service Outsourcing Provider of the Year
Certificates
-
ISO 2015
Year of obtaining the certificate and short description of the certificate
-
GSA Certification
Year of obtaining the certificate and short description of the certificate
-
ITIL Certification
Year of obtaining the certificate and short description of the certificate
-
PCI DSS
Year of obtaining the certificate and short description of the certificate
-
COPC Certificate
Year of obtaining the certificate and short description of the certificate
-
GDPR Certificate
Compliance with the European Union’s General Data Protection Regulation (GDPR).
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Let’s connect!
Let’s talk about your
outsourcing case!
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