Rightshoring Customer Support Outsourcing 

Rightshore your CX services with Conectys. As a customer-centric, AI-driven CX provider, we create tailored solutions that perfectly balance cost efficiency, quality, and scale successfully in the right markets. 

Rightshoring Your CX Services: Unlock the Perfect Balance 

Leverage the right blend of nearshore, and offshore talent to provide seamless multilingual support and deliver uninterrupted customer support. Our strategically located global teams ensure top-notch support 24/7, while optimising costs and enabling you to focus on your core business activities. 

How the process works 

Consultation 

Discuss your unique CX needs and goals with our experts.

Tailored Solution

We design the optimal rightshoring mix for your business.

Seamless Execution

Our team implements your customised solution and provides ongoing support.

Perfect maintenance

We continuously monitor, analyse, and refine your rightshoring strategy according to agreed SLAs.

Benefits of Rightshoring with Conectys

Rightshoring, a strategic approach combining the advantages of onshoring, nearshoring, and offshoring, empowers you to optimise operations by finding the perfect balance between cost and quality. You gain access to a vast pool of highly skilled, multilingual talent across various geographies, enabling you to deliver exceptional support to customers in their preferred languages and time zones while tapping into the cultural alignment and linguistic compatibility of nearby countries.

Optimal Balance of Cost and Quality 

Access to Global Talent Pools 

Improved Cultural Alignment 

Increased Operational Flexibility 

24/7 Support Coverage

Risk Mitigation 

Enhanced Business Continuity 

Streamlined Processes 

Conectys locations + Work from Home

ROMANIA

PORTUGAL

COLOMBIA

PHILIPPINES 

WORK FROM HOME

35+ languages coverage. 24/7 multichannel technical support

Why Conectys

digital-first

Digital-first thinking

Chatbots, Robotic Process Automation, bespoke/custom AI solutions and a proprietary CRM. How can technology make things better, faster, and safer for EVERYONE?

consultative partner

Consultative partner

We regularly co-create strategies with clients and inform product/sales decisions.

Global Outsourcing Partner

14 locations, 35+ languages, WFH agents, and 24/7 availability.

flexible partner

Flexible

Pricing models, staffing models (up/down seasonal demand), training approaches, and more.

Certificates and Awards

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2022

Conectys wins Silver Stevie Award for Contact Center of the Year

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2022

Conectys wins Best Use of Technology in CX Stevie® award with BlueTweak

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2021

Conectys wins Bronze Stevie Award for Contact Center of the year

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2021

Conectys Named Finalist in European Contact Centre and Customer Service Awards

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2021

Conectys named Finalist in 2021 Engage Awards for Customer and Employee Engagement

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2020

Silver Stevie® Award for Contact Center or Customer Service Outsourcing Provider of the Year

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Let’s talk about your Rightshoring outsourcing case!