Technological and management trends shaping the future of Customer Experience
In today’s world, when consumer expectations go beyond great products, attractive prices, and compelling advertising, an exceptional CUSTOMER EXPERIENCE can make all the difference. It may be a determining factor influencing buyers’ decisions to repeat future purchases, become loyal advocates, and recommend products or services to others.
Our report provides insights into maintaining a competitive edge through enhancing the most critical aspects of business operations – technology and management strategies to unlock the more significant impact of Customer Experience.
It explores strong trends with tremendous potential while explaining how a well-crafted, efficiently managed, technologically enhanced, and regularly modernised
CX initiative can help shape consumers’ views of a company or brand across different markets, channels, and touchpoints while nurturing long-term relationships and driving sustainable business growth.
Conectys has created this document with the contribution of internationally recognised CX thought leaders and influencers, bringing fresh air into Customer Experience excellence.
Contributors
- Anna Noakes Schulze
Head of Community Experience at TheNTWK and a founding member of the Women in CX community - Annette Franz
CCXP, founder and CEO of CX Journey Inc. and an official member of the Forbes Coaches Council - Jeff Sheehan
Customer Experience Management Advisor and Customer Service Consultant - Larry Leung
Customer Experience Strategist, Principal and Chief Experience Officer at Transformidy, having a Canadian Leadership role at CXPA - Michelle Spaul
Customer Experience Consultant, supporting businesses to grow by harnessing the power of CX Management - Vaishali Dialani
Emerging Leader by CXPA in the Middle East and Senior CX Strategist at Konabos
