Offshoring Customer Support Outsourcing

Expand internationally with confidence. As an industry-centric, digitally driven CX provider, we specialise in delivering right-sized offshore solutions tailored to your business needs and global scaling.

Expand Your Reach, Enhance Your Support: Offshore with Conectys

Offshoring your CX services with Conectys opens doors to a world of opportunities. Leverage global talent, provide multilingual support, and deliver uninterrupted assistance to your customers. Our strategically located offshore teams ensure that your customers receive top-notch support 24/7, enabling you to focus on your core business.

How the process works 

Consultation and Assessment 

Understanding your unique requirements and proposing tailored solutions.

Customised Solution Design

Designing bespoke offshore strategy that aligns with your goals, budget, and timeline.

Seamless Implementation and Ongoing Support

Transition of your CX operations to our offshore locations, providing comprehensive training and ongoing support.

Perfect maintenance

Continuously monitoring, optimising, and refining your offshore operations according to agreed SLAs.

Unlock the Advantages of Offshoring with Conectys

Offshoring services offer a multitude of benefits, including significant cost savings, access to a vast pool of skilled talent, increased operational flexibility, and the ability to provide 24/7 support coverage. By strategically relocating non-core business functions to countries with lower labor costs, you can focus on core competencies, driving innovation, and gaining a competitive edge in the global marketplace.

Significant Cost Savings 

Accelerated Business Growth 

Enhanced Focus on Core Competencies 

Increased Operational Flexibility 

Seamless Scalability

Round-the-Clock Support 

Expanded Global Presence 

Improved Service Quality 

Conectys locations + Work from Home

ROMANIA

PORTUGAL

COLOMBIA

PHILIPPINES 

WORK FROM HOME

35+ languages coverage. 24/7 multichannel technical support

Why Conectys

digital-first

Digital-first thinking

Chatbots, Robotic Process Automation, bespoke/custom AI solutions and a proprietary CRM. How can technology make things better, faster, and safer for EVERYONE?

consultative partner

Consultative partner

We regularly co-create strategies with clients and inform product/sales decisions.

Global Outsourcing Partner

14 locations, 35+ languages, WFH agents, and 24/7 availability.

flexible partner

Flexible

Pricing models, staffing models (up/down seasonal demand), training approaches, and more.

Certificates and Awards

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2022

Conectys wins Silver Stevie Award for Contact Center of the Year

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2022

Conectys wins Best Use of Technology in CX Stevie® award with BlueTweak

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2021

Conectys wins Bronze Stevie Award for Contact Center of the year

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2021

Conectys Named Finalist in European Contact Centre and Customer Service Awards

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2021

Conectys named Finalist in 2021 Engage Awards for Customer and Employee Engagement

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2020

Silver Stevie® Award for Contact Center or Customer Service Outsourcing Provider of the Year

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Let’s talk about your Offshore outsourcing case!