Global BPO Outsourcing to MalaysiaAdrian Cwikla2024-08-20T17:00:08+03:00

Global BPO Outsourcing to Malaysia

Your gateway to exceptional CX services in the heart of Southeast Asia.

Malaysia has emerged as a top destination for companies looking to outsource their customer experience operations. With its skilled multilingual workforce, cost-effective business environment, robust infrastructure, and government support, Malaysia offers a compelling value proposition for businesses seeking to optimize their customer support functions.

Kuala Lumpur, the capital city of Malaysia, has become a thriving hub for the outsourcing industry, attracting global companies to establish their customer experience operations in the region.

Destination Benefits

Skilled Multilingual Workforce

Access to a highly skilled, multilingual talent pool proficient in English and other languages like Mandarin, Malay, and Tamil, ensuring effective communication with diverse customer bases.

Cost-Effective Destination

Competitive labour costs and attractive business incentives compared to other countries, resulting in significant cost savings for companies.

Robust Infrastructure and Government Support

Advanced telecommunications and IT infrastructure, coupled with supportive government policies and initiatives to attract foreign investment in the outsourcing sector.

Thriving Outsourcing Ecosystem

Established and rapidly growing outsourcing industry, with Kuala Lumpur as a major hub, attracting global companies to set up successful customer experience operations in Malaysia.

Language coverage

We provide services in 35+ languages, including English, German, French, Spanish, Italian, Dutch, Portuguese, Polish, Czech, Romanian, Hungarian, Bulgarian, Russian, Greek, Turkish, Arabic, Swedish, Norwegian, Finnish, Danish, Mandarin Chinese, and Japanese. All for seamless communication across cultures!

Digital-first thinking

Chatbots, Robotic Process Automation, bespoke/custom AI solutions and a proprietary CRM. How can technology make things better, faster, and safer for EVERYONE?

Consultative partner

We regularly co-create strategies with clients and inform product/sales decisions.

Global Outsourcing Partner

14 locations, 35+ languages, WFH agents, and 24/7 availability.

Flexible

Pricing models, staffing models (up/down seasonal demand), training approaches, and more.