Global BPO Outsourcing to PortugalArnold Cobbaert2024-05-17T15:43:06+03:00

Global BPO Outsourcing to Portugal

Conectys provides core business services including content moderation and customer experience across 600 agents in Lisbon

Our Lisbon office is a 20+ language hub with a strong EMEA focus. Our strength here is the multi-language focus and the available pool of talent including 36,000 university graduates annually across a 2.8M population. Our Lisbon location, a mere seven miles from the airport, is equipped with biometric screeners and two training rooms that can accommodate 20+ agents each for increased brand awareness and well-being work.

Lisbon is increasingly an important hub for financial services BPOs with strong EU footprints. The city has a growing reputation as an ex-pat destination, which is why it’s crucial to our location strategy.

Destination Benefits

Access to talents

With more than more than 80 000 higher education graduates each year Portugal has become a perfect spot to open nearshore offices for many global brands. Favourable climate and a thriving multicultural community attract many talents to relocate.

Infrastructure

Portugal's geographic location at the crossroads of Europe, Africa, and the Americas facilitates international business operations and offers a bridge to multiple markets. It has the same time zone as the UK and Ireland.

Language coverage

Portugal is a multilingual country, with over 10 languages spoken in the country. Portugal ranked 12th place in the English Proficiency Index 2019 and stands among the top countries with better language skills.

Industry focus

Broad scope of IT & Cloud Services, addr essing market needs from traditional IT, hybrid and cloud managed environments. Portugal is ranked 19 out of a pool of 138 countries by the Global Competitiveness index report 2018 in quality of infrastructures, such as roads, telecommunications and internet access.

Language coverage

We provide services in 35+ languages, including English, German, French, Spanish, Italian, Dutch, Portuguese, Polish, Czech, Romanian, Hungarian, Bulgarian, Russian, Greek, Turkish, Arabic, Swedish, Norwegian, Finnish, Danish, Mandarin Chinese, and Japanese. All for seamless communication across cultures!

Digital-first thinking

Chatbots, Robotic Process Automation, bespoke/custom AI solutions and a proprietary CRM. How can technology make things better, faster, and safer for EVERYONE?

Consultative partner

We regularly co-create strategies with clients and inform product/sales decisions.

Global Outsourcing Partner

14 locations, 35+ languages, WFH agents, and 24/7 availability.

Flexible

Pricing models, staffing models (up/down seasonal demand), training approaches, and more.

Global BPO Outsourcing to Portugal

Conectys provides core business services including content moderation and customer experience across 600 agents in Lisbon

Destination Benefits

Access to talents

Infrastructure

Language coverage

Industry focus

Language coverage

Digital-first thinking

Consultative partner

Global Outsourcing Partner

Flexible

Let’s get in touch!