Global BPO Outsourcing to ColombiaArnold Cobbaert2024-06-12T13:04:04+03:00

Global BPO Outsourcing to Colombia

Colombia is gaining prominence as a key outsourcing destination for its thriving tech sector and strategic location for the US and Canadian markets.

The establishment of Conectys' office in Cali highlights the importance of the business process outsourcing industry as a key driver of economic growth in Colombia.

The country ranked 1st in the 2021 BPO Confidence Index by Ryan Strategic Advisory, exceeding countries such as India, South Africa, Mexico, and El Salvador, on infrastructure, talent scalability, and recruitment and staffing of Spanish and bilingual teams.

Destination Benefits

Access to talents

A neutral Spanish accent + according to the IMD World Talent 2019 Report, Colombia has the largest workforce in the region, with the highest rates of growth and training, ahead of countries like Peru, Mexico, and Brazil. Colombia currently employs more than 600,000 call center professionals.

Infrastructure

With outstvanding infrastructure, technology, utilities, and telephony enabling delivery of high-quality on-site and 'Work-from-home' outsourced contact center and content moderation services. In addition, Colombian airports serve direct flights to the major cities in the United States.

Language coverage

Colombia's BPO industry offers services in both English and Spanish, streamlining support for clients venturing into the Spanish market. Beyond these languages, Colombia stands out as one of the certified French-speaking hubs, boasting approximately 8,000 individuals holding French language certificates.

Industry focus

Colombia offers BPO services, catering to spectrum industries, including Media, Fast Growth Technology, Banking, Healthcare, Media & Entertainment, Retail, and Communications. Benefit from favourable business conditions, offering a significant 30-40% reduction in operational costs compared to the US.

Language coverage

We provide services in 35+ languages, including English, German, French, Spanish, Italian, Dutch, Portuguese, Polish, Czech, Romanian, Hungarian, Bulgarian, Russian, Greek, Turkish, Arabic, Swedish, Norwegian, Finnish, Danish, Mandarin Chinese, and Japanese. All for seamless communication across cultures!

Digital-first thinking

Chatbots, Robotic Process Automation, bespoke/custom AI solutions and a proprietary CRM. How can technology make things better, faster, and safer for EVERYONE?

Consultative partner

We regularly co-create strategies with clients and inform product/sales decisions.

Global Outsourcing Partner

14 locations, 35+ languages, WFH agents, and 24/7 availability.

Flexible

Pricing models, staffing models (up/down seasonal demand), training approaches, and more.

Global BPO Outsourcing to Colombia

Colombia is gaining prominence as a key outsourcing destination for its thriving tech sector and strategic location for the US and Canadian markets.

Destination Benefits

Access to talents

Infrastructure

Language coverage

Industry focus

Language coverage

Digital-first thinking

Consultative partner

Global Outsourcing Partner

Flexible

Let’s get in touch!