Global Customer Support as a Service

Elevate your operations with flexible, pay-per-response support. Our tailored solutions provide fast, 24/7 multi-channel, multi-tier support. Seamless customer interactions without the burden of an in-house team. 

Effortless Scaling with Expert Customer Support 

Empower your CX operations with our human-driven Customer Support as a Service. Scale during peak times and seasonal promotions. While you focus on growth, our 24/7 expert team manages your customer interactions, adhering to agreed SLAs.  

How the process works 

Understanding Your Needs

Assessing business goals to identify enhancement opportunities. 

Crafting Tailored Strategies

Designing a customised support solution with the right tools and resources.

Implementation & Support 

Ensuring smooth system integration with comprehensive training and ongoing support.

Perfect maintenance

Maintaining and refining operations with regular reviews for efficient and responsive service.

Grow Your Customer Support as a Service with Conectys

Customer Support as a Service offers a strategic advantage for businesses aiming to reduce operational costs while maintaining high-quality customer service. Increase operational efficiency and customer satisfaction while focusing on their core operations.

Cost-Effectiveness

Scalability

Access to Specialised Expertise

Enhanced Customer Satisfaction and Loyalty

Focus on Core Business Activities

Improved Insights and Risk Management

Conectys locations + Work from Home

USA

POLAND

ROMANIA

PORTUGAL

conectys Turkey Location

TURKEY

EGYPT

COLOMBIA

Taipei Conectys Location

TAIPEI

PHILIPPINES 

WORK FROM HOME

35+ languages coverage. 24/7 multichannel technical support

FRENCH

SPANISH

DUTCH

CHINESE, CANTONESE

ENGLISH

RUSSIAN

GREEK

BENGALI

JAPANESE

THAI

ROMANIAN

TELUGU

PORTUGESE

TAMIL

POLISH

ARABIC

URDU

MANDARIN CHINESE

ITALIAN

JAVANESE

HINDI

KOREAN

MARATHI

UKRAINIAN

VIETNAMESE

CHINESE, WU

TURKISH

GERMAN

Why Conectys

digital-first

Digital-first thinking

Chatbots, Robotic Process Automation, bespoke/custom AI solutions and a proprietary CRM. How can technology make things better, faster, and safer for EVERYONE?

consultative partner

Consultative partner

We regularly co-create strategies with clients and inform product/sales decisions.

Global Outsourcing Partner

14 locations, 35+ languages, WFH agents, and 24/7 availability.

flexible partner

Flexible

Pricing models, staffing models (up/down seasonal demand), training approaches, and more.

Certificates and Awards

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2022

Conectys wins Silver Stevie Award for Contact Center of the Year

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2022

Conectys wins Best Use of Technology in CX Stevie® award with BlueTweak

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2021

Conectys wins Bronze Stevie Award for Contact Center of the year

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2021

Conectys Named Finalist in European Contact Centre and Customer Service Awards

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2021

Conectys named Finalist in 2021 Engage Awards for Customer and Employee Engagement

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2020

Silver Stevie® Award for Contact Center or Customer Service Outsourcing Provider of the Year

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Let’s talk about your Nearshoring outsourcing case!