Digital Customer Experience Outsourcing Services 

Conectys is an industry-centric CXM outsourcing provider for global companies. We offer automation & digital solutions to enhance efficiency of your CX 

Scale your Customer Experience with Conectys Digital Solutions

We help global brands create a seamless digital customer experience by breaking cultural barriers, enhancing human agents with modern tools, and automating routine CX tasks. Level up your customer experience with our 20+ years of experience and infrastructure! 

Our digital CX services 

CXM Analytics 

CXM Automation + AI 

Customer journey mapping 

CX-consulting/Design thinking 

AI-Powered CX: Digital Service Platform

Scale your Customer Experience (CX) operations with global, tailored and technology-agnostic platform. We provide not only experienced specialists but also an AI-driven digital service CRM and dedicated custom-made solutions to meet your unique business needs.

Proprietary AI-driven Platform

Leverage the potential of our proprietary CRM – AI-driven omnichannel customer support and engagement platform. It seamlessly complements Conectys’ CX outsourcing services for global scaling. 

Process automation

Tasks automation: free your team to focus on strategic development. Incorporate AI and machine learning, to revolutionise your company’s approach to knowledge management. 

AI Assisted Message Routing and Classification

Analyses messages and routes them to the appropriate support agent or department. 

Agent Augmentation with AI

Utilises client data and ChatGPT to assist agents in crafting responses. 

Personalised Chatbots

Provides tailored assistance, mimicking human-like interactions. 

Smart Context Recognition

Automatically populates information fields by understanding the context of each ticket. 

Automatic Chat & Email Translation

Enables communication in the customer’s preferred language. 

3rd party Integrations

Allows the helpdesk software to connect with other software solutions to enhance functionality. 

Custom Business Rules

Enables the creation of triggers and automations to streamline operations and responses. 

Pre-defined Responses

Allows the use of templated responses to quickly address frequently asked questions or issues. 

Intelligent Knowledge Base

Combines internal and external access to knowledge for a comprehensive solution. 

EU

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Airlines

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E-commerce

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Get free consultation from our CX experts! 

Why Conectys

digital-first

Digital-first thinking

Chatbots, Robotic Process Automation, bespoke/custom AI solutions and a proprietary CRM. How can technology make things better, faster, and safer for EVERYONE?

consultative partner

Consultative partner

We regularly co-create strategies with clients and inform product/sales decisions.

Global Outsourcing Partner

14 locations, 35+ languages, WFH agents, and 24/7 availability.

flexible partner

Flexible

Pricing models, staffing models (up/down seasonal demand), training approaches, and more.

Our company in numbers

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years of experience in BPO
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passionate professionals globally
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languages coverage
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operational hubs around the world

Certificates and Awards

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gsa
pci_dss
copc
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2022

Conectys wins Silver Stevie Award for Contact Center of the Year

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2022

Conectys wins Best Use of Technology in CX Stevie® award with BlueTweak

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2021

Conectys wins Bronze Stevie Award for Contact Center of the year

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2021

Conectys Named Finalist in European Contact Centre and Customer Service Awards

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2021

Conectys named Finalist in 2021 Engage Awards for Customer and Employee Engagement

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2020

Silver Stevie® Award for Contact Center or Customer Service Outsourcing Provider of the Year

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Let’s talk about your outsourcing case!