Customer Experience Outsourcing to LATAM countries

Conectys is an outsourcing provider with global coverage, including LATAM region. We offer custom, human-first, and scalable solutions supported by AI.

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Scale your operations with Conectys’ BPO hub in Colombia

The evolving BPO sector in Colombia presents substantial opportunities, especially for brands from the United States or Canada seeking to expand, scale, and thrive through nearshoring.

Conectys leverages those opportunities by running LATAM operations in Cali, Colombia. The city facilitates efficient international operations and seamless connectivity, making it an ideal destination for BPO operations.

Why choose Colombia as a new outsourcing destination.

Customer retention

Colombia’s location near the U.S. East Coast simplifies collaboration and minimizes schedule adjustments.

Multilingualism

Colombia excels in Spanish and English bilingual proficiency, enabling efficient cooperation with North American partners.

Colombia’s BPO Talent Pool

Colombia has a highly qualified and robust talent pool, with a significant working-age population.

Cost-efficiency

Colombian BPO services are cost-effective compared to North American providers while maintaining high quality.

Trade Agreements

Trade agreements like CTPA benefit BPO initiatives by creating a stable business environment.

Developing Infrastructure

Colombia has upgraded its infrastructure, strengthening the BPO sector through reliable connectivity and logistics.

Government Support

The Colombian government supports the BPO sector with incentives, trade agreements, and favorable conditions.

Cultural Alignment with North America

Colombia’s cultural affinity with North America enhances business interactions and client relations.

Enhanced Security

Colombia has significantly enhanced security measures, creating a safer environment for business operations.

Cultural Heritage and Natural Attractions

Colombia’s natural beauty and rich cultural heritage offer BPO professionals a unique quality of life.

How Colombia compares to other Latin American countries:

Whether companies are looking to establish nearshore operations for closer collaboration or offshore ventures for cost-effectiveness, Colombia offers the ideal blend of advantages to support their outsourcing initiatives effectively comparing to other countries from the region.

Mexico

More comprehensive government support

Higher English proficiency levels among the workforce

More cost-efficient labor market

Brazil

Enhanced language compatibility (Spanish proficiency and higher English fluency)

More competitive labor costs and lower costs of living

Costa Rica

Larger talent pool

More cost-effective operations due to favorable living costs and wages

Argentina

Greater economic stability

More conducive business environment

Strategic “Gateway to South America” location

Chile and Uruguay

Stronger government initiatives

Higher cost-effectiveness in operations

More strategic positioning for NA companies

Core CX Services

Elevate your brand’s global presence with Conectys’ bespoke Customer Experience (CX) outsourcing services, tailored for seamless expansion.

Outsourcing CXM & Contact Center in English

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Digital & AI CX in English

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Outsourcing L1-L3 Technical Support in English

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Multichannel Capabilities

Conectys delivers seamless multichannel customer experiences across:

Voice support

Email

Live chat

Social media

Self-service portals

Mobile apps

Our integrated omnichannel services ensure consistent, personalized interactions across all touchpoints. Leverage our expertise to:

Enhance customer satisfaction with channel flexibility

Improve operational efficiency through unified customer data

Scale support across channels to meet demand

Provide 24/7 availability through optimal channel mix

Discover our Additional CX Services

Customer retention

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AI CX Automation

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Customer Journey Mapping

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CXM Analytics Services

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CX Outsourcing for Different Industries

Outsourcing CX Services involves tailored support for the following industries:

Social Media

Gaming

Retail & Ecommerce

FinTech

Travel & Hospitality

Startups

Software & Applications

Streaming & Publishing

Messaging & Communication

35+ languages coverage. 24/7 call center support

PORTUGESE

JAPANESE

ROMANIAN

BENGALI

TAMIL

MARATHI

ARABIC

DUTCH

ITALIAN

TELUGU

VIETNAMESE

TURKISH

RUSSIAN

JAVANESE

HINDI

KOREAN

GERMAN

POLISH

ENGLISH

MANDARIN CHINESE

SPANISH

UKRAINIAN

THAI

GREEK

CHINESE, CANTONESE

CHINESE, WU

URDU

FRENCH

Describe your need to get a tailored solution about CX outsourcing in Colombia.

Submit RFP now!

Why Conectys

Digital-first thinking

Chatbots, Robotic Process Automation, bespoke/custom AI solutions and a proprietary CRM. How can technology make things better, faster, and safer for EVERYONE?