Customer Experience Outsourcing Services to APAC countries

English Proficiency 

The Philippines ranks highly in English proficiency, with a neutral accent and widespread use in business, education, and government. 

Cultural Alignments to Western Markets 

Strong cultural connections with Western markets facilitate ease of doing business and effective collaboration. 

Educated and Skilled Workforce 

Large, young, and well-educated workforce makes the Philippines an attractive destination for skilled talent. 

Hospitality 

Warm and welcoming nature of Filipinos fosters positive relationships and aligns well with customer service roles. 

Global Time Zone Compatibility 

Strategic location and adaptable workforce enable efficient support across different time zones. 

Cost-efficiency 

Significant cost savings for businesses without compromising work quality or productivity. 

Government Support 

Active government support through strategic policies, incentives, and special economic zones. 

Stable and Friendly Business Environment 

Stable, secure, and conducive environment for businesses to flourish, with a comprehensive legal system. 

Infrastructure and Technology 

At the forefront of digital transformation, with modern infrastructure and a focus on innovation and research. 

Specialised Services 

Positioned as a specialised outsourcing destination, catering to specific industries with skilled talent. 

Often recognised as the BPO Hub of Asia, the Philippines holds significant portion of global business process outsourcing market, consistently offering the ideal blend of advantages to support their outsourcing initiatives effectively comparing to other countries from the region. 

India 

English proficiency falls short 

Less economical labor market  

Government support not as extensive 

Not as strong cultural fit with Western clients  

Less developed BPO sector  

China 

Lags in English fluency 

Higher living costs and wages 

Less favorable business climate  

Lower cultural alignment with Western markets  

Less mature BPO industry 

Malaysia 

Trails in English proficiency 

Workforce less cost-effective 

Government backing not as comprehensive 

Inferior cultural compatibility

Smaller pool of English-proficient professionals 

Vietnam 

English skills not as strong 

Less favorable living expenses and salaries  

More limited state assistance and incentives  

Less cultural synergy with Western markets  

Less established BPO market  

Indonesia 

Lower English fluency 

Less advantageous costs of living and wages  

Less supportive business environment  

Weaker cultural connection with Western clients  

Less advanced BPO landscape 

Elevate your brand’s global presence with Conectys’ bespoke Customer Experience (CX) outsourcing services, tailored for seamless expansion.

Outsourcing CXM & Contact Center in English

Digital & AI CX in English

Outsourcing L1-L3 Technical Support in English

Conectys delivers seamless multichannel customer experiences across:

Customer retention 

AI CX Automation 

Customer Journey Mapping

CXM Analytics Services

Outsourcing CX Services to Philippines involves tailored support for the following industries:

Gaming 

Retail & Ecommerce 

FinTech 

Travel & Hospitality 

Startups 

Software & Applications 

Streaming & Publishing 

Messaging & Communication