What Is the Connection Between Digital Transformation and Customer Experience?
We live in a time when almost every industry is so competitive that companies have to fight [...]
What Tool Provides Feedback on the Customer’s Patient’s Experience? 4 Examples
In the past, when talking about customer experience, we would think mainly about buyers, guests, or consumers. [...]
How to Measure Customer Experience? 10 Metrics
As a company owner, you probably know that a satisfied customer is willing to buy more and [...]
What Makes a Great Customer Experience? How to Improve It?
What Makes a Great Customer Experience? Wondering what makes a great customer experience? Are you a business [...]
Why is Customer Experience Important for a Business? 5 Reasons
Why is Customer Experience Important for a Business? If you’ve ever come across the term customer experience, [...]
Is there a disconnect around customer experience?
“The mystery” of customer experience Good post on customer experience mystery at Customer Think recently, citing some of these [...]
Five major shifts in customer experience because of COVID
We’re entering a nearly-Golden Age of customer experience, and in reality, a lot of the trends we [...]
Ways to measure customer success at scale
How do you know you’re doing right by your customers? Customer experience metrics, customer success metrics, client [...]
5 Secrets to Superb Customer Satisfaction
Meeting, and exceeding, customer expectations is one of the key performance indicators of successful businesses to ensure [...]
How can Outsourcing Customer Service Reduce Costs?
How does outsourcing help reduce costs? It has been a practice of companies of all shapes and [...]