Customer Experience Archives

Generative AI in Customer Experience: Real Impact, Key Risks, and What’s Next

Generative AI: A CX Game-Changer or a Fleeting Trend? This article delves into the pros and [...]

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Agata Kurto2024-12-18T15:21:13+02:00December 17th, 2024|Categories: Posts|Tags: Customer Experience, Trends 2025|

Exciting times are ahead. The AI-driven future of CX is no longer a distant vision—it is [...]

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Arnold Cobbaert2024-10-18T14:19:24+03:00October 15th, 2024|Categories: Posts|Tags: Customer Experience, Customer Service|

Balancing robust expertise with cultural understanding is essential in today's landscape, where global consumer expectations evolve [...]

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Agata Kurto2024-09-25T13:02:43+03:00September 11th, 2024|Categories: Posts|Tags: Automation, Customer Experience, CX|

In an age where technology advances at lightning speed, CX automation transforms how brands interact with [...]

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Agata Kurto2024-05-15T11:56:33+03:00March 29th, 2024|Categories: Posts|Tags: BPO, Content Moderation, Customer Experience|

Portugal, a compact yet strategically positioned nation at the western edge of Europe, has emerged as [...]

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Arnold Cobbaert2024-03-28T12:44:15+02:00March 6th, 2024|Categories: Posts|Tags: Call Center, Customer Experience|

Introduction A Crash Course in the Seven Acronyms That Matter Most to Your Call Centre Learning Management System [...]

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