7 Acronyms your Call Center must Embrace – and Ace
Introduction A Crash Course in the Seven Acronyms That Matter Most to Your Call Centre Learning Management System [...]
Why startups prefer customer support outsourcing
Customer support at startup companies: issues and challenges The best customer support strategies for startups The role of [...]
The elements that create a remarkable customer experience
A remarkable customer experience is the cornerstone of successful brands. It is all about utilizing a third-party service [...]
Four ways that contact centers are changing in 2021 and beyond
We started this sequence last week with a post on the connotations of “contact center” vs. “call center” and [...]
A Fool-Proof Formula for Wowing Customers from the First Phone Call
When one of your main channels of communication with your customers is the phone, there’s a lot [...]
5 Things You Didn’t Know About Having a Virtual Assistant
You’ve probably heard about virtual assistants or maybe have even used one yourself at some point. But [...]
Three Tips to Make your Call Center Produce Revenue, not Deplete It
For many industries, like hospitality and telecom, call centers are a given. There’s no way to meet customer [...]