The next wave of the hospitality industry
In mid-April 2021, CBS Sunday Morning produced an entire 90-minute episode on âThe Future of Travel,â a [...]
What should you look for in a customer experience or content moderation partner?
Thatâs our world. If youâre trying to evaluate real expertise in that space, look at these factors: [...]
How do you identify and vet expertise?
This varies by industry and organization, to some extent, but for our world, letâs say you need [...]
The current state of expertise
In the past year, weâve definitely had a lot of expertise in the world on various important topics: vaccinations, [...]
The four types of BPO & contact center providers
The four types of BPO & contact center providers What are the four types of BPO + [...]
The race to be more digital
The core element of modern business is a race to be more digital -- the term is [...]
Call and contact center metrics that matter
Data is the new oil We keep hearing that and saying that in business circles. The biggest [...]
Content Moderation Trends for 2021
Content moderation became a huge topic in the early days of 2021, especially around social platforms (i.e. [...]
The rise of the on-demand economy and what it means for outsourcing
Back in 2015, The Wall Street Journal did a nice deep dive on âthe on-demand economy,â which essentially refers to companies [...]
Some of Conectysâ 2020 accomplishments
The big focal point of the year, in both society and business, was obviously COVID. In order [...]