Why is Customer Experience Important for a Business? 5 Reasons
Why is Customer Experience Important for a Business? If youâve ever come across the term customer experience, [...]
A guide to rapid-scale hiring – Whitepaper
Last week, we put together a guide to rapid-scale hiring, based on some work we did with [...]
What does CX need to look like in hospitality now?
We started this discussion last week. Letâs go deeper. Robotic Process Automation, chatbots, and other digital-first approaches This [...]
The next wave of the hospitality industry
In mid-April 2021, CBS Sunday Morning produced an entire 90-minute episode on âThe Future of Travel,â a [...]
What should you look for in a customer experience or content moderation partner?
Thatâs our world. If youâre trying to evaluate real expertise in that space, look at these factors: [...]
How do you identify and vet expertise?
This varies by industry and organization, to some extent, but for our world, letâs say you need [...]
The current state of expertise
In the past year, weâve definitely had a lot of expertise in the world on various important topics: vaccinations, [...]
The four types of BPO & contact center providers
The four types of BPO & contact center providers What are the four types of BPO + [...]
The race to be more digital
The core element of modern business is a race to be more digital -- the term is [...]
Call and contact center metrics that matter
Data is the new oil We keep hearing that and saying that in business circles. The biggest [...]