What Tool Provides Feedback on the Customer’s Patient’s Experience? 4 Examples
In the past, when talking about customer experience, we would think mainly about buyers, guests, or consumers. [...]
How to Measure Customer Experience? 10 Metrics
As a company owner, you probably know that a satisfied customer is willing to buy more and [...]
What Makes a Great Customer Experience? How to Improve It?
What Makes a Great Customer Experience? Wondering what makes a great customer experience? Are you a business [...]
Why is Customer Experience Important for a Business? 5 Reasons
Why is Customer Experience Important for a Business? If you’ve ever come across the term customer experience, [...]
A guide to rapid-scale hiring – Whitepaper
Last week, we put together a guide to rapid-scale hiring, based on some work we did with [...]
What does CX need to look like in hospitality now?
We started this discussion last week. Let’s go deeper. Robotic Process Automation, chatbots, and other digital-first approaches This [...]
The next wave of the hospitality industry
In mid-April 2021, CBS Sunday Morning produced an entire 90-minute episode on “The Future of Travel,” a [...]
What should you look for in a customer experience or content moderation partner?
That’s our world. If you’re trying to evaluate real expertise in that space, look at these factors: [...]
How do you identify and vet expertise?
This varies by industry and organization, to some extent, but for our world, let’s say you need [...]
The current state of expertise
In the past year, we’ve definitely had a lot of expertise in the world on various important topics: vaccinations, [...]