The elements that create a remarkable customer experience
A remarkable customer experience is the cornerstone of successful brands. It is all about utilizing a third-party service [...]
The influence of company culture on customer experience
A company's culture is a set of universally held fundamental values and behavior standards that serve to [...]
Text-based customer support VS phone-based
Phone support offers personalized experiences, but live chat agents can answer multiple inquiries more quickly. They both [...]
What is Customer Experience Management (CXM)?
Customer experience management (CXM) is the field of understanding customers and emplacing strategies to affect customer percipience [...]
How to Create a Customer Experience Strategy?
Although the process of creating a customer experience (CX) strategy isn’t a piece of cake, the juice [...]
How to Create a Memorable Customer Experience
The importance of customer experience is growing year by year, as an increasing number of buyers are [...]
What Are the Drivers of Digital Transformation?
An increasing number of businesses decide to undergo digital transformation. The use of artificial intelligence, and machine [...]
What Does Retail Customer Service Experience Mean?
The importance of customer service is constantly growing in numerous industries, including retail. Companies that strive to [...]
One or multiple vendors for customer experience outsourcing: what suits your company best
The idea of companies using multiple vendors for customer experience (CX) or content moderation efforts is not [...]
How Are Digital Technologies Transforming Markets
Companies that want to be successful in today’s market should make digital transformation their utmost priority. Integrating [...]