What is user-generated content (UGC), and why is it important for brands?
What is user-generated content (UGC), and why is it important? Where does UGC content come from? What are [...]
Why startups prefer customer support outsourcing
Customer support at startup companies: issues and challenges The best customer support strategies for startups The role of [...]
Why is content moderation important for user-generated campaigns
Contents What is content moderation? The role of Trust and Safety in content moderation Why is content [...]
Customer experience analytics 101: How to have a 360 view of a brand’s CX?
Contents(click to jump to) What is customer experience analytics? Definition and explanation Analytics for customer experience: [...]
All about customer retention + 7 go-to strategies to increase brand loyalty
In the fast-evolving landscape of today’s business world, where numerous brands compete for customer attention, winning over [...]
Customer Journey Mapping Guide: Creating Impactful Experiences
Customer Journey Mapping (CJM) is a fundamental component of the Customer Experience Management (CXM) framework, vital for planning [...]
Ensuring children’s online safety: responsibility, best practices and strategies
Children's online safety is paramount and requires strong collaboration from individuals, families, educators, communities, and technology companies. This [...]
Building a CX Powerhouse for the Software Industry Leadership
Building a CX Powerhouse for the Software Industry Leadership A well-designed Customer Experience (CX) strategy is crucial [...]
Player Experience is Everything: 101 Guide for Gaming Companies
Video and online gaming is no longer just about utilising a game for fun and relaxation. It has [...]
Trust and Safety for gaming companies 101: the core concept to learn
The gaming industry is one of the most prospering and significant business segments, generating billions of dollars in [...]