The Healthcare Company’s Guide to Combatting Seasonality Challenges
Through working with an array of clients across a spectrum of industries, we know all too well [...]
CSAT and NPS: Weāve Used these Tools to Drive Customer Loyalty, and Can Do the Same For You
No matter what type of business youāre in, thereās no doubt that measuring your customersā satisfaction is [...]
Consistency between your Brick and Mortar Store and E-Commerce Channels
If youāre the CEO of a quickly scaling company in the Asia-Pacific (APAC) region, you probably know [...]
Resolving Customer Complatins: How to Do It? Examples
Luxurious hotels. Sunny, lush grounds. Five-star restaurants with highly acclaimed chefs. So often, this is what comes [...]
The Surprising Impact of Agility on Your Customer Service
When you think āgreat customer service,ā you probably donāt immediately think of the word āagility.ā It might [...]
The 3 Areas Expected to See Even More Outsourcing in 2018
Outsourcing continued to grow in 2017, and is expected to do the same in 2018. And while [...]
Bringing education to the next level
The team at Conectys are pleased to announce a new partnership, with one of the UKās largest [...]
Complexity in the US spells success in the Philippines
The US medical diagnosis coding system is changing. That, in itself, might not be much news to [...]
Automation beyond the Hype
We launched ConectysOS 2.0, a major redesign of our proprietary, private cloud-hosted Customer Engagement and Analytics automation [...]
Taipei – The Outsourcing Gateway to China
This January has been auspicious for our company and, consequently, for our clients and teams. We would [...]